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Samsung SSA-R2000V User Manual
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16_ troubleshootingtroubleshootingTROUBLESHOOTINGIf the product does not function properly, please see the below for trouble shooting.PROBLEM SOLUTIONMy card is not read properly. 1) Check the rated voltage specified in the user manual and the catalog.2) Ensure that the card must comply with the PSK (125KHz) format provided bySamsung.- Cards of 13.56MHz format can not be used.(Contact the card retailer regarding the card format.)3) If the problem persists, contact the nearest customer service for yourassistance.When I turn on the product, it sounds abeep with dimly turned on indicator.1) Ensure that you are using a larger-capacity adaptor than specified in the usermanual or the catalog, which should cover the rated current consumption of thereader. If you are using multiple readers that are connected to one adaptor,make sure that the adaptor should be large enough to cover the currentconsumption multiplied by the reader count.2) Even with a large adaptor enough to supply adequate power, if the power cable isnot a dedicated line (such as communication line or UPT cable), or if it’s so long tocause power loss, you’d better replace it with a dedicated line or reinforce it.3) If the problem persists, contact the nearest customer service for yourassistance.The read range (R/R) of the card differseach time the product reads the card.1) The characteristics of a card are determined by the nature of the coils used and in themanufacturing process engaged by the card manufacturer. So what you do first is to checkthat the cards in use are made by the same manufacturer.If you are using cards from different card makers, the read range (R/R) differs bythe card, which is the result of normal operation.2) If you encounter a different read range for each card that is made by thesame manufacturer, please contact the nearest customer service. |
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