Samsung OFFICESERV 7100 Description

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

Contents

TRUNK GROUPSOutside lines can be grouped for easy access by dialing a code or pressing a button.There are 11 trunk groupsavailable. Each trunk group can have up to 60 members.TWINNING—See Mobile Extension (MOBEX)UNIFIED VOICEMAILSamsung’s Unified Voicemail solution allows users to receive voicemail and fax messages directly in theiremail inbox through a feature called the E-Mail Gateway. Unified voicemail provides a vast array of function-ality from listening to messages from any sound-enabled device that can access your email to archivingimportant messages.This functionality provides a simple, secure, and personalized way to access a voicemailbox without the need to remember command sequences or phone numbers.The E-Mail Gateway feature supports delivery of any Samsung mailbox message, including voicemail and faxmail items. Delivery is configured on a per-user basis, and supports delivery to any standard SMTP mail serv-er. Users can view these emails from any standard email client, such as Microsoft® Outlook.Two different Unified Voicemail email styles can be defined. Notification Only emails include a completedetailing of both the caller’s information and the message status. Delivery emails include this information inaddition to a file attachment of WAV (for voicemail) or TIF (for fax mail).Once in the user’s email inbox the message can be archived or forwarded just like any other email.Voicemailsdelivered to a user’s email inbox can optionally be deleted from the voicemail system to minimize mailboxclutter and reduce system overhead.The E-Mail Gateway feature can be enabled for up to 5 users by default. An additional license can allow thesystem to provide the feature to all users. Unified Voicemail also allows an administrator to be notified in theevent of a problem in the E-Mail Gateway performance.NOTE: Some features require optional hardware. Ask your authorized Samsung Dealer for details.UNIFORM CALL DISTRIBUTION (UCD)UCD is a call distribution method by which callers in a queue are routed to the next available agent. Whilewaiting in a queue a canned or customized announcement can be periodically played to the caller based ona programmable timer while retaining their place in the queue. Statistical and historical reports are availableto assist supervisors in managing a call center. See Call Center.UNIVERSAL ANSWERStation users may dial the Universal Answer code or press the UA key to answer any outside lines pro-grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring overpage.VIRTUAL EXTENSIONSThe OfficeServ 7100 has a number of virtual extension ports encoded in the system database. They can beassigned as keyset or single line analog ports. The system has 24 virtual extension ports. These ports have allthe attributes of an actual station port including call forwarding. These virtual ports can be exchanged withreal station ports using the set relocation feature to provide hot desking.4.28