Samsung DS 5021D KEYSET General Description Manual

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

Contents

TRAFFIC REPORTINGThe OfficeServ 7100 system can store peg counts for various types of calls. These peg counts can be printedon-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for eachtrunk, trunk group, station, station groups and page announcements. For more details and explanations seesections 4.9 and 4.10 of this document.TRANSFERSystem operation permits station users to transfer calls to other stations in the system. Transfers can bescreened, unscreened or camped-on to a busy station.TRUNK GROUPSOutside lines can be grouped for easy access by dialing a code or pressing a button.There are 11 trunk groupsavailable. Each trunk group can have up to 60 members.UNIFORM CALL DISTRIBUTION (UCD)UCD is a call distribution method by which callers in a queue are routed to the next available agent. Whilewaiting in a queue a canned or customized announcement can be periodically played to the caller based ona programmable timer while retaining their place in the queue. Statistical and historical reports are availableto assist supervisors in managing a call center. See Call Center.UNIVERSAL ANSWERStation users may dial the Universal Answer code or press the UA key to answer any outside lines pro-grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring overpage.VIRTUAL EXTENSIONSThe OfficeServ 7100 has a number of virtual extension ports encoded in the system database. They can beassigned as keyset or single line analog ports. The system has 24 virtual extension ports. These ports have allthe attributes of an actual station port including call forwarding. These virtual ports can be exchanged withreal station ports using the set relocation feature to provide hot desking.VOICE MAILInband Signalling: The OfficeServ 7100 system uses MGI channels to communicate with the embeddedvoice mail. Stations can call forward to a voice mail. Keyset users can press one button to retrieve messagesfrom the voice mail system. A Voice Mail Transfer key permits keyset users to easily transfer a caller directly toan individual voice mail box without navigating through menus.Note: The OfficeServ 7100 does not support 3rd party voice mail applications.Embedded on MP10: The OfficeServ 7100 voice mail/auto attendant is enabled at default. The MP10provides up to 4 ports of voice processing. Because it is embedded into the system it provides such featuresas one touch call record, answering machine emulation, and voice mail box administration with interactivekeyset displays. See separate voice mail documentation.4.26