Samsung BD-H6500 User Manual

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52 EnglishAppendixPROBLEM SOLUTIONBD-LIVEThis product cannot connect to the BD-LIVEserver.• Test whether the network connection is working using the Network Statusfunction. (See page 17)• Check whether a USB memory device is connected to the product.• The memory device must have at least 1GB of free space to accommodatethe BD-LIVE service.You can check the available size in BD Data Management. (See page 18)• See if the BD-LIVE Internet Connection option is set to Allow(All).• If all above fails, contact the contents provider or update to the product tothe latest firmware.When using the BD-LIVE service, an erroroccurs.• The memory device must have at least 1GB of free space to accommodatethe BD-LIVE service.You can check the available size in BD Data Management. (See page 18)| NOTE |\ When the factory default settings are restored, all stored user BD data will be deleted.RepairsIf you contact us to repair your product, an administration fee may be charged if either:1. An engineer is called out to your home at your request and there is no defect in the product.2. You bring the unit to a repair Centre and there is no defect in the product.We will provide you with the amount of the administration fee before we make a home visit or begin anywork on your product.We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com, orcontact Samsung Customer Care before seeking to repair your product.