Samsung 7B User Manual

Also see for LCD 12B: User guide User guide User guide User guide

Contents

CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flash green atyour keyset. If this call appears on a line key at other keysets, it will flashred at those keysets.• To take the caller off hold, press that key and the green flashing light will gosteady green again. Resume the conversation.NOTE: While on a call, pressing a line key, route key or flashing CALL buttonwill automatically put your first call on hold and connect you to the new call. SeeAutomatic Hold underCustomizing Your Keyset.EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot get it:• Press the HOLD button twice. The call will flash green on your keyset andthis line will show a steady red light on other keysets.• To retrieve the call, press the flashing green line button or press the HOLDbutton a third time.NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLD [RELEASE 3 & 4 ONLY]When you wish to place a call on hold at another station. Press TRSF and dial thestation number (or press the appropriate DSS key). Press the HOLD key. This willplace the call on system hold on an available CALL button or Line Key at theremote station and return you to dial tone.NOTES:1. If the destination station does not have any free CALL buttons or line keysyou will hear No More Calls tone and must return to the other party by press-ing the TRSF key (or the RETURN soft key on a display keyset).2. Intercom calls cannot be remote held.HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your station.The button that the call appears on will have a slow flashing amber light.• When your phone rings, lift the handset or press the ANS/RLS key to an-swer the recall. If you are using a 7B phone you must use the handset totalk to the calling party.• If you do not answer this recall within a pre-programmed period of time, itwill go to the system operator.14CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult withanother extension:• Press the TRSF key; you will receive transfer dial tone. Your call is placed ontransfer hold.• Dial the extension number.• Consult with the internal party.• Press TRSF to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the TRSF key will toggle between the outside partyand internal extension.RETRIEVING CALLS HELD ATANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line button withthe red flashing light.When a line is on hold and it does not appear on your keyset, dial 12 plus theline number or the extension number of the station that placed the call on hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift thehandset or press the SPK key before you begin dialing.TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. Youcan do a screened transfer by informing the other extension who is calling oryou can do a blind transfer without notification.• While on a call, press the TRSF key and dial an extension number or groupnumber. Your call is automatically put on transfer hold.ORPress a DSS key or station group key. Your call is automatically put ontransfer hold.• Hang up when you hear ringing (this is an unscreened or blind transfer).ORWait for the called party to answer and advise him/her of the call and hangup. If the transfer is refused, you will be reconnected to the outside line whenthe called station hangs up or you can press TRSF to return to the outsideparty. If you wish to send the call to another extension without waiting for thefirst station to hang up, simply press another DSS button.ORPress the CALL button or C.O. line key to return to the outside party andbegin the transfer process again.15