Panasonic Viera TC-65PST34 Owner's Manual

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Panasonic Viera TC-65PST34 Owner's Manual Manual pdf 57 page image

57Support InformationQuestions AnswersPictureFrequently Asked Questions (FAQ)If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out thesuggested check. If this does not solve the problem, visit the Panasonic website for further assistance. (see cover)Frequently Asked Questions (FAQ)Technical InformationHow do I view the picture fromdevices such as a: Cable/Satellitebox, game console, Blu-ray orDVD player?Press the INPUT button on the remote to select the correctinput source.Check that the device is turned on and functioning correctly.Why is there no picture or just ablue, black or snowy screen beingdisplayed?Check if the power cord is plugged in and the TV is turned on(front red LED light should be on; not blinking)Press the INPUT button on the remote to select the correctinput source.Ensure all connections are correct and secure.When using external video source, such as a Cable/Satellitebox or DVD player, check that the device is on and functioningcorrectly.Press MENU on the TV’s remote control. If the menu isdisplayed, then the TV is working; recheck above steps.Why doesn’t the picture look likeit is in High Definition?Press the INFO button on the remote to confirm the type of signalbeing received (p. 19). HD signal should be 720P, 1080i or 1080p.Select a High Definition channel from your HD source (Cable,Satellite or fiber optic service). HD channels sometimesbroadcast non-HD content.Ensure that your HD source (HD box, Blu-ray player, etc.) isconnected to the TV with an HDMI or Component cable andset to output an HD video signal.Why do black bars appear on thetop and bottom and/or sides ofthe screen?Change the format (aspect ratio) of the picture by pressing theFORMAT button on the remote control. (p. 20)Check the aspect settings on your external video source, suchas Cable/Satellite box, DVD/Blu-ray Disc player, etc.Note: Some content, such as film-based movies, areavailable in extra-wide format. Top and bottom bars areunavoidable.Why is the picture snowy when“ANT/Cable in” is selected?When using a cable service (without a box), check that allconnections are secure.When using a cable or satellite box, change the connection(wiring) to Composite, Component or HDMI. (p. 12)If you’re using an antenna, then check that connections aresecure. Change the position or direction of the antenna andcheck the “Signal meter”. (p. 45)Why is the picture chaotic and/or torn and/or with a buzz in thespeakers?Check if electrical products such as kitchen appliances,fluorescent lights or light dimmers are nearby. They mayinterfere with the TV’s picture.Try viewing a picture from another device, such as a DVD playeror a game console, to narrow down the source of the problem.Why is there a black box on thescreen? Change settings of Closed Caption (CC). (p. 19, 50)Why is the screen blank and thepower indicator blinking?The TV has gone into shutdown mode to protect itself. Tryunplugging it for a few minutes and connecting it again. Ifthere was a temporary power surge on the AC line it may nowbe OK. If the blinking returns, call 1-877-95VIERA (U.S.A.) or1-866-330-0014 (Canada).Why do some small spots on thescreen remain bright or dark?The Plasma panel is made up of a few million pixels andis produced with advanced technology through an intricateprocess. Sometimes a few pixels may be bright or dark. Thesepixels do not indicate a defective panel and will have no impacton the performance of the TV.