Panasonic VL-VN1700 Installation Manual

Also see for VL-VN1700: Operating manual

Contents

Panasonic VL-VN1700 Installation Manual Manual pdf 58 page image

6.1 Troubleshooting6.1.1 InstallationPROBLEM PROBABLE CAUSE SOLUTIONYou cannot make/receivecalls via an IP network.• Poor connection • Make sure that an 8-pin twisted pair cableis used for connection.• Make sure that none of the CAT 5/CAT 5ecables in use are over 100 m in length.• Make sure that a straight cable is used forconnection to a switching hub.• Network malfunction • Make sure that all network devices in useare switched on.SIP phones do not operate. • SIP phone notregistered• Register the corresponding SIP phone.• SIP phone malfunction • Replace the SIP phone.• Poor connection • Make sure that an 8-pin twisted pair cableis used for connection.• Make sure that none of the CAT 5/CAT 5ecables in use are over 100 m in length.• Make sure that a straight cable is used forconnection to a switching hub.• Network malfunction • Make sure that all network devices in useare switched on.The Control Box does notoperate properly.- • Restart the Control Box (refer to"6.1.3 Restarting the Control Box").• Turn off the power switch, and then turn itback on.• Turn off the power switch, and thenunplug the Control Box. After 5 minutes,plug the Control Box back in, and turn thepower switch back on.The STATUS indicator onthe front of the cabinetturns on red.• A major system errorhas occurred in theControl Box.• See the error log using Web MaintenanceConsole (refer to "6.1.4 Troubleshootingby Error Log").6.1.2 OperationPROBLEM PROBABLE CAUSE SOLUTION• Whenever you try tomake calls using a SIPphone, a busy tone isheard.• The status of the portthat the SIP phone isconnected to is Out ofService.• Change the port status from Out ofService to In Service using WebMaintenance Console.6.1 Troubleshooting58 Installation Manual