2 User ManualFeature Highlights1.8 Utilising the Call Centre (Page 111) 1.9.5 If a Voice Processing System isConnected (Page 123)Appendix (Page 187) Consult your dealer1.1 Before Operating the Telephones (Page 12) Consult your dealerThis PBX can establish Incoming Call DistributionGroups (ICD Group) by which a large volume ofcalls from the external customers could bereceived. One extension can act as the supervisor,and monitor other group members.Call CentreQueuingCustomersICDGroup 01ICDGroup 02You can forward your calls to a voiceprocessing system and let calling parties leavemessages in your mailbox when you are unableto receive calls.Voice Mail IntegrationMessage MessageMessage MessageMessage MessageThis PBX optionally supports a Portable Station(PS) system. PSs can be used on the PBXwith other wired telephones.Wireless SystemPC Phone/PC ConsoleThis PBX supports the PC Phone/PC Consolewhen your computer is connected to certainPanasonic telephones via USB interface. The PCPhone/PC Console provides advanced control andmonitoring of your PBX.ComputerIf you are using a certain Panasonic telephonethat is equipped with a Navigator Key/Jog Dialand a display, it helps you to access the desiredfeature easily. Also, you will be informed of thearrival of an incoming call or a message waitingby the lamp if it is equipped.Easy OperationENTERNavigator Key Jog Dial Message/Ringer LampThis PBX can record or print out callinformation: date, time, extension no., dialledno., duration, etc.Date01/02/0201/02/02Time10:03AM11:07AMExt12302230• • • • • • •• • • • • • •• • • • • • •Call Record(Station Message Detail Recording)
