Troubleshooting131Problem SolvingTAM Interface Troublein Unattended TAM I/FMode (OUT Mode)Cannot utilize theremote turn-on featureof the telephoneanswering machine(TAM). The faxmachine alwaysanswers after the 8thring.This feature is not compatible. The fax machine is designed toanswer after 8 rings if the TAM does not answer.--Fax machine will notstart up when thetelephone answeringmachine is set to giveonly an outgoingmessage (OGM).TAM that gives outgoing announcement only is notcompatible. The fax machine will work with a TAM that willrecord Incoming message (ICM).--A beep...beep sound isrecorded on thetelephone answeringmachine.Speak a little slower between each word while recording anoutgoing message (OGM).--Fax machine starts upin the middle of theoutgoing messageeven though the callerwants to leave a voicemessage.Make sure the outgoing message (OGM) does not have asilent pause longer than 5 seconds.--Cannot record anyincoming message(ICM). The fax machinealways starts up at theend of the OGM andbefore the tapeadvances to the end oflast ICM. (Your TAMonly uses a singlecassette tape to giveOGM and record ICM.)Set Fax Parameter No. 20 (Silent Detection) to "Invalid".And,instruct the calling party to press twice on their touch-tonephone during the OGM to start up your fax machine remotely.37Cannot receive from amachine that does notsend CNG signal (ashort beep tone every3 seconds) afterdialling.Set Fax Parameter No. 20 (Silent Detection) to "Valid".Or,Instruct the calling party to press twice on their touch-tonephone during the OGM to start up your fax machine remotely.37Cannot retrievemessage from theanswering machineremotely, the faxmachine always startsup after the commandcode is entered.Set Fax Parameter No. 20 (Silent Detection) to "Invalid". 37Cannot receive a faxmessage, but canrecord voice message.Check your outgoing message, if it is too long, the calling faxmachine may have timed out. Try to shorten your outgoingmessage to less than 15 seconds, or ask the calling party toprogram your telephone number in their fax machine with 3pauses and a "#" at the end. (ex. 5551212 PAUSE PAUSEPAUSE #)--Mode Symptom Cause / Action pageContinued on the next page...
