© National Instruments Corporation G-1 VXIpc 800 Series User ManualAppendixGCustomer CommunicationFor your convenience, this appendix contains forms to help you gather the information necessary tohelp us solve your technical problems and a form you can use to comment on the productdocumentation. When you contact us, we need the information on the Technical Support Form and theconfiguration form, if your manual contains one, about your system configuration to answer yourquestions as quickly as possible.National Instruments has technical assistance through electronic, fax, and telephone systems toquickly provide the information you need. Our electronic services include a bulletin board service,an FTP site, a fax-on-demand system, and e-mail support. If you have a hardware or softwareproblem, first try the electronic support systems. If the information available on these systemsdoes not answer your questions, we offer fax and telephone support through our technical supportcenters, which are staffed by applications engineers.Electronic ServicesNational Instruments has BBS and FTP sites dedicated for 24-hour support with a collection of filesand documents to answer most common customer questions. From these sites, you can also downloadthe latest instrument drivers, updates, and example programs. For recorded instructions on how to usethe bulletin board and FTP services and for BBS automated information, call (512) 795-6990. You canaccess these services at:United States: (512) 794-5422Up to 14,400 baud, 8 data bits, 1 stop bit, no parityUnited Kingdom: 01635 551422Up to 9,600 baud, 8 data bits, 1 stop bit, no parityFrance: 01 48 65 15 59Up to 9,600 baud, 8 data bits, 1 stop bit, no parityTo access our FTP site, log on to our Internet host, ftp.natinst.com, as anonymous and useyour Internet address, such as joesmith@anywhere.com, as your password. The support files anddocuments are located in the /support directories.Bulletin Board SupportFTP Support
