37• Go to Call Queue Tab then press “+ Create New Queue1. Enter desired Extension number for Call Queue.2. Enter desired Name for Call Queue3. Select Strategy for Call Queue. RingAll, Round Robin, Least Recent,etc.4. Select Agents that will be included in Call Queue5. Update and Apply ChangesCall QueueTo Create a New Call QueueA call queue lines up callers and allows them to wait to speak to anygroup of employees taking a high volume of calls. This feature allowsyou to speak to more people rather than send callers back to voicemailto leave a message and receive a call back when time permits.Figure 15.5