How to Obtain Warranty ServiceIf the product does not function as warranted during the warranty period, youmay obtain warranty service by contacting Lenovo or a Lenovo approved ServiceProvider. A list of approved Service Providers and their telephone numbers isavailable at: www.lenovo.com/support/phone.Warranty service may not be available in all locations and may differ from locationto location. Charges may apply outside a Service Provider’s normal service area.Contact a local Service Provider for information specific to your location.Customer Responsibilities for Warranty ServiceBefore warranty service is provided, you must take the following steps:• follow the service request procedures specified by the Service Provider;• backup or secure all programs and data contained in the product;• provide the Service Provider with all system keys or passwords;• provide the Service Provider with sufficient, free, and safe access to yourfacilities to perform service;• remove all data, including confidential information, proprietary information andpersonal information, from the product or, if you are unable to remove any suchinformation, modify the information to prevent its access by another party orso that it is not personal data under applicable law. The Service Provider shallnot be responsible for the loss or disclosure of any data, including confidentialinformation, proprietary information, or personal information, on a productreturned or accessed for warranty service;• remove all features, parts, options, alterations, and attachments not coveredby the warranty;• ensure that the product or part is free of any legal restrictions that preventits replacement;• if you are not the owner of a product or part, obtain authorization from theowner for the Service Provider to provide warranty service.What Your Service Provider Will Do to Correct ProblemsWhen you contact a Service Provider, you must follow the specified problemdetermination and resolution procedures.The Service Provider will attempt to diagnose and resolve your problem bytelephone, e-mail or remote assistance. The Service Provider may direct you todownload and install designated software updates.Some problems may be resolved with a replacement part that you install yourselfcalled a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider willship the CRU to you for you to install.If your problem cannot be resolved over the telephone; through the application ofsoftware updates or the installation of a CRU, the Service Provider will arrange for20 ThinkStation Safety and Warranty Guide
