Lenovo Google Meet Series Hardware Maintenance Manual

Chapter 6. Help and supportSelf-help resourcesUse the following self-help resources to learn more about the product and troubleshoot problems.Resources How to access?Product documentation:• Setup Guide• Quick Start Guide• Safety and Warranty Guide• This Hardware Maintenance ManualGo to https://smartsupport.lenovo.com/. Then, follow theon-screen instructions to filter out the documentation youwant.Lenovo Support Web site with the latest supportinformation of the following:• Diagnostic solutions• Product and service warranty• Product and parts details• Knowledge base and frequently asked questionshttps://smartsupport.lenovo.com/Google Support Web site with the latest supportinformation of the following:• Meet Software• Troubleshooting• Enroll• Wipe & Resethttps://support.google.com/meethardware#topic=4487243Call LenovoIf still need help about any hardware related issues, you can contact Lenovo Customer Support Center.Before you contact LenovoPrepare the following before you contact Lenovo:1. Record the problem symptoms and details:• What is the problem? Is it continuous or intermittent?• Any error message or error code?• What operating system are you using? Which version?• Which software applications were running at the time of the problem?• Can the problem be reproduced? If so, how?2. Record the system information:• Product name• Machine type and serial number© Copyright Lenovo 2020 35