Lenovo BladeCenter Virtual Fabric 10Gb Switch Module Installation Manual

Also see for BladeCenter Virtual Fabric 10Gb Switch Module: User guide Hardware Maintenance Manual Product guide

Contents

Appendix A. Getting help and technical assistanceGetting help and technical assistanceIf you need help, service, or technical assistance or just want more informationabout Lenovo products, you will find a wide variety of sources available fromLenovo to assist you.Use this information to obtain additional information about Lenovo and Lenovoproducts, and determine what to do if you experience a problem with your Lenovosystem or optional device.Note: This section includes references to IBM web sites and information aboutobtaining service. IBM is Lenovo's preferred service provider for the Systemx, Flex System, and NeXtScale System products.Before you callBefore you call, make sure that you have taken these steps to try to solve theproblem yourself.If you believe that you require warranty service for your Lenovo product, theservice technicians will be able to assist you more efficiently if you prepare beforeyou call.v Check all cables to make sure that they are connected.v Check the power switches to make sure that the system and any optionaldevices are turned on.v Check for updated software, firmware, and operating-system device drivers foryour Lenovo product. The Lenovo Warranty terms and conditions state that you,the owner of the Lenovo product, are responsible for maintaining and updatingall software and firmware for the product (unless it is covered by an additionalmaintenance contract). Your service technician will request that you upgradeyour software and firmware if the problem has a documented solution within asoftware upgrade.v If you have installed new hardware or software in your environment, checkhttp://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ tomake sure that the hardware and software is supported by your product.v Go to http://www.ibm.com/supportportal/ to check for information to helpyou solve the problem.v Gather the following information to provide to the service technician. This datawill help the service technician quickly provide a solution to your problem andensure that you receive the level of service for which you might have contracted.– Hardware and Software Maintenance agreement contract numbers, ifapplicable– Machine type number (Lenovo 4-digit machine identifier)– Model number– Serial number– Current system UEFI and firmware levels– Other pertinent information such as error messages and logs© Lenovo 2015. Portions © IBM Corp. 2013. 33