Lenovo 7D2C User Manual

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messages and error codes. If you suspect a software problem, see the documentation for the operatingsystem or program.Gathering information needed to call SupportIf you believe that you require warranty service for your Lenovo product, the service technicians will be ableto assist you more efficiently if you prepare before you call. You can also see http://datacentersupport.lenovo.com/warrantylookup for more information about your product warranty.Gather the following information to provide to the service technician. This data will help the servicetechnician quickly provide a solution to your problem and ensure that you receive the level of service forwhich you might have contracted.• Hardware and Software Maintenance agreement contract numbers, if applicable• Machine type number (Lenovo 4-digit machine identifier)• Model number• Serial number• Current system UEFI and firmware levels• Other pertinent information such as error messages and logsAs an alternative to calling Lenovo Support, you can go to https://www-947.ibm.com/support/servicerequest/Home.action to submit an Electronic Service Request. Submitting an Electronic Service Request will start theprocess of determining a solution to your problem by making the pertinent information available to theservice technicians. The Lenovo service technicians can start working on your solution as soon as you havecompleted and submitted an Electronic Service Request.Contacting SupportYou can contact Support to obtain help for your issue.You can receive hardware service through a Lenovo Authorized Service Provider. To locate a serviceprovider authorized by Lenovo to provide warranty service, go to https://datacentersupport.lenovo.com/serviceprovider and use filter searching for different countries. For Lenovo support telephone numbers, seehttps://datacentersupport.lenovo.com/supportphonelist for your region support details.56 ThinkSystem Micro DataCenter 6U 800mm Deep Rack Cabinet User Guide