Lenovo 410556U - Topseller S20 Twr W3520 2.66G 4Gb 500Gb Dvdrw Wvb User Manual

Contents

You can get the latest technical information and download device drivers and updates from the LenovoSupport Web site at:http://support.lenovo.comCalling for serviceDuring the warranty period you can get help and information by telephone through the Customer SupportCenter.The following services are available during the warranty period:• Problem determination - Trained service personnel are available to assist you with determining ahardware problem and deciding what action is necessary to fix the problem.• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel areavailable to provide the applicable level of service.• Engineering Change management - There might be changes that are required after a product hasbeen sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to yourhardware available.These items are not covered by the warranty.• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts• Identification of software problem sources• Configuration of BIOS as part of an installation or upgrade• Changes, modifications, or upgrades to device drivers• Installation and maintenance of network operating systems (NOS)• Installation and maintenance of application programsRefer to the safety and warranty information that is provided with your computer for a complete explanationof warranty terms. You must retain your proof of purchase to obtain warranty service.For a list of the Lenovo Support phone numbers for your country or region, go to http://support.lenovo.comand click Support phone list or refer to the ThinkStation Safety and Warranty Guide that is provided withyour computer.Note: Phone numbers are subject to change without notice. If the number for your country or region is notprovided, contact your Lenovo reseller or Lenovo marketing representative.If possible, be at your computer when you call. Have the following information available:• Machine type and model• Serial numbers of your hardware products• Description of the problem• Exact wording of any error messages• Hardware and software configuration informationUsing other servicesIf you travel with your computer or relocate it to a country where your desktop or notebook computermachine type is sold, your computer might be eligible for International Warranty Service, which automaticallyentitles you to obtain warranty service throughout the warranty period. Service will be performed by serviceproviders authorized to perform warranty service.Service methods and procedures vary by country, and some services might not be available in all countries.International Warranty Service is delivered through the method of service (such as depot, carry-in, oron-site service) that is provided in the servicing country. Service centers in certain countries might not beChapter 10. Getting information, help, and service 41