Lantronix Spider User Manual

Also see for Spider: User guide User guide

Contents

Lantronix Spider User Manual Manual pdf 120 page image

Spider™ and SpiderDuo® KVM-over-IP Device User Guide 120Appendix A: TroubleshootingNo connection can be established to the Spider device.Check cabling. Are both USB cables or all of the USB and PS/2 cables plugged in? Are both PwrLEDs lit? Is the Ethernet cable plugged in, and the Link light lit? Is there Activity?Have a look on your network. Verify your network configuration (IP address, router). Send a pingrequest to the Spider device to find out whether the Spider device is reachable via the network.Establish a direct connection between the Spider device and the client. If you use a firewall thencheck the appropriate port for accepting connections. The TCP ports 80 (for HTTP) and 443 (forboth HTTPS and RFB) have to be open (the server providing the firewall has to accept incomingTCP connections on these ports). You may restrict these connections to the IP addresses used bythe Spider device and your client.Login on the Spider device fails.Verify both your user login and your password. By default, the user sysadmin has the passwordPASS. Ensure the web browser is configured to accept cookies.The Remote Console window of the Spider device does not open.A firewall may prevent access to the Remote Console (TCP port 443). If there is a proxy serverbetween the Spider device and your host, then you may not be able to transfer the video datausing RFB. Check the settings of the Spider device and choose a different server port used forRFB transfer. A Java Runtime Environment may not be installed, or may be disabled.The video quality is bad or the picture is grainy.Enter the Remote Console and click the Auto Adjust button to adjust the Spider device’s videoinput parameters to the correct values.Special key combinations (e.g., ALT+F2, ALT+F3) are intercepted by the client system andnot transmitted to the remote computer.You have to define a Button Key. This can be done in the Remote Console settings. Alternatively,use the soft keyboard feature.The Spider device web pages are not displayed correctly.Check your browser’s cache settings. Ensure the cache settings are not set to “do not check fornewer pages." Otherwise the web pages may be loaded from your browser cache and not from theSpider device.Every time I open a dialog box with some buttons, the mouse pointers are not synchronousanymore.Disable the setting Automatically move mouse pointer to the default button of dialog boxesin the mouse settings of your operating system.The Remote Console does not open with Opera in Linux.Some versions of Opera do not grant enough permission if the signature of the applet cannot beverified. To solve the problem, add the lines grantcodeBase "nn.pp.rc.RemoteConsoleApplet"{permission java.lang.RuntimePermission "accessClassInPackage.sun.*"; to the java policyfile of opera (e.g., /usr/share/opera/java/opera.policy).