Service and Maintenance 2Keysight U1241C/U1242C Service Guide 59Returning the Multimeter for ServiceBefore shipping your multimeter for repair or replacement, Keysight recommendsthat you acquire the shipping instructions from the Keysight Service Center. Aclear understanding of the shipping instructions is necessary to secure yourmultimeter for shipment.1 Attach a tag to the multimeter with the following information:– Name and address of owner– Multimeter’s model number– Multimeter’s serial number– Description of the service required or failure indications2 Remove all accessories from the multimeter. Do not include accessoriesunless they are associated with the failure symptoms.3 Place the multimeter in its original container with appropriate packagingmaterial for shipping.If the original shipping container is not available, place your multimeter in acontainer which will ensure at least 4 inches of compressible packaging materialaround all sides for the multimeter. Use static-free packaging materials to avoidadditional damage to your multimeter.NOTE Keysight suggests that you always insure your shipments.