Keysight Technologies M9506A Startup Manual

Also see for M9506A: Reference guide

Keysight Technologies M9506A Startup Manual Manual pdf 39 page image

Keysight M9506A AXIe Chassis Startup Guide 33Service and SupportIf You Should Need to Return the Chassis for ServiceShould you need to return the chassis for service, follow these steps:1 Review the warranty information for your product.2 Contact Keysight to obtain a Return Material Authorization (RMA) and returnaddress. If you need assistance finding Keysight contact information go towww.keysight.com/find/assist (worldwide contact information for repair andservice) or refer to the Support information on the product Web page at:PC Tested Configurations with PXIe/AXIe Chassis - Technical Overview.3 Write the following information on a tag and attach it to the malfunctioningequipment.– Name and return address of owner. A Post Office box is not acceptable as areturn address.– Product model number (for example, M9506A)– Product serial number (for example, TWxxxxxxxx). The serial number labelis located on the chassis back panel. The serial number can also be readvia LAN interface, but only after the software is installed.– Completely describe the failure and service required. Provide as muchdetail as possible about your chassis and host PC configuration, the natureof the problem and the conditions under which it occurred.4 Carefully pack the chassis in its original ESD bag and packing carton. If theoriginal carton is not available, use bubble wrap or packing peanuts and placethe instrument in a sealed container and mark the container “FRAGILE”.5 On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMAnumber.If any correspondence is required, refer to the product by serial number andmodel number.

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