HP xw series Setup And Troubleshooting Manual

Also see for xw series: Troubleshooting guide Installation guide Installation guide Installation guide Installation guide

Contents

Activity Possible cause Recommended actionIf the power supply fan does not spin or the BIST* LED does not light, theproblem might be in the power supply. Contact HP for assistance.* Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see theService and Technical Reference Guide.Calling technical supportAt times you might encounter an issue that requires technical support. When you call technical support:● Have your workstation readily accessible.● Write down the workstation serial numbers, product numbers, model names, and model numbersand have them in front of you.● Note any applicable error messages.● Note any add-on options.● Note the operating system.● Note any third-party hardware or software.● Note the details of any blinking LEDs on the front of the workstation.● Note the applications you were using when you encountered the problem.● Note the power supply BIST status, if applicable.NOTE: When calling in for service or support, you might be asked for the Product Number (example:PS988AV) of your workstation. If your workstation has a Product Number, it is generally located next tothe 10- or 12-digit Serial Number of your workstation.NOTE: Refer to Ventilation, COA label, and serial number label information on page 9 for the locationof the Serial Number label on your workstation. On most models, the serial number and product numberlabel are located at the rear of the workstation.For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, selectyour region, and click Contact HP in the upper-left corner.Table 4-3 Diagnostic lights and audible codes (continued)32 Chapter 4 Troubleshooting ENWW

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