HP xw series Setup And Troubleshooting Manual

Also see for xw series: Troubleshooting guide Installation guide Installation guide Installation guide Installation guide

Contents

NOTE: The customized HP Help and Support Center is not available on Windows XP Professionalx64 Edition or on Linux.E-supportOnline access and support resources include Web-based troubleshooting tools, technical knowledgedatabases, driver and patch downloads, online communities, and product change notification services.The following Web sites are also available to you:● http://www.hp.com—Provides useful product information.● http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.● http://www.hp.com/go/workstationsupport—Provides technical support information for yourworkstation.● http://www.hp.com/support—Provides a listing of the worldwide technical support phone numbers.Access the telephone numbers by visiting the Web site, then select your region, and click ContactHP in the upper-left corner.● http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers foryour workstation.Troubleshooting a problemTo help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problemwith your workstation, complete the following:1. Visit http://www.hp.com/go/workstationsupport.2. Under the Business Support Center menu on the left, select Troubleshoot a problem.3. Under Select your product (center window), select Workstations (under personalcomputing).4. Under Select your product, continue with selections as appropriate to your workstation series andmodel, and to the problem you are troubleshooting.Instant Support and Active ChatHP Instant Support is a set of Web-based support tools that automate and speed up the resolution ofdesktop computing, tape storage, and printing problems.Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submita support ticket, Active Chat collects information about the computer and pass it to an online supportspecialist. The collection of information might take up to 30 seconds depending on the computerconfiguration. When you submit a support ticket, you receive a confirmation message containing yourcase ID, the support hours for your location, and the estimated time of response.For more information about HP Instant Support and Active Chat and how to use them, visithttp://www.hp.com/hps/hardware/hw_professional.html.NOTE: This feature is not available on Windows XP Professional x64 Edition or on Linux.ENWW HP troubleshooting resources and tools 23