www.gateway.com83InternetSee also “Modem (dial-up)” on page 89.You cannot connect to the Internet• If you are using a dial-up modem, make sure that themodem cable is plugged into the modem jack and notthe Ethernet network jack. See your hardware referenceor setup poster to make sure that the connections havebeen made correctly.- OR -If you are using a cable or DSL modem, make surethat the modem cable is plugged into the Ethernetnetwork jack and not the modem jack. See yourhardware reference or setup poster to make surethat the connections have been made correctly.• Make sure that your account with your Internet serviceprovider (ISP) is set up correctly. Contact your ISPtechnical support for help.• Make sure that you do not have a problem with yourmodem. For more information, “Modem (dial-up)” onpage 89.You see an “Unable to locate host” message and are unableto browse the Internet• This problem can occur when you have typed a URL(Web address) incorrectly, you have lost your Internetconnection, or your ISP is having technical difficulties.• Double-check the URL or try a different URL. If the errormessage still appears, disconnect from the ISPconnection and close your browser, then reconnect andopen the browser. If you still get the error, your ISP maybe having technical difficulties.HelpFor more information about troubleshooting Internetconnections, click Start, then click Help and Support. Typetroubleshooting connections in the Search Help box, thenpress E NTER.
