Troubleshootingwww.gateway.com143Help & SupportFor more information about modemtroubleshooting, click Start, then clickHelp and Support. Type the phrasemodem troubleshooting in theSearch box, then click the arrow.5 Click the Diagnostic tab, then click Query Modem. If informationabout the modem appears, the modem passed diagnostics. If nomodem information is available, a white screen appears with nodata, or if you get an error such as port already open or the modemhas failed to respond, the modem did not pass diagnostics.The modem is noisy when it dials and connectsWhen your modem tries to connect to another modem, it begins handshaking.Handshaking is a digital “getting acquainted” conversation between the twomodems that establishes connection speeds and communication protocols.You may hear unusual handshaking sounds when the modems first connect. Ifthe handshaking sounds are too loud, you can turn down the modem volume.To turn down the modem volume:1 Click Start, then click Control Panel. The Control Panel windowopens. If your Control Panel is in Category View, click Printers andOther Hardware.2 Click/Double-click the Phone and Modem Options icon, then clickthe Modems tab.3 Click the modem you want to adjust, then click Properties.4 Click the Modem tab, then adjust the Speaker volume control.5 Click OK twice to close the Phone and Modem Options dialog box.MonitorThe screen resolution is not correctHelp & SupportFor more information about changingthe screen resolution, click Start, thenclick Help and Support. Type the phrasescreen resolution in the Search box,then click the arrow. click the arrow.■ Change the screen resolution from the Display Properties dialog box. Formore information, see “Adjusting the color depth” on page 102.The computer is running but there is no picture■ Make sure that the monitor is plugged in and turned on. If the monitor isturned on, the power LED should be lit.■ Adjust the brightness and contrast controls to the center position.■ Make sure that the monitor cable is connected to the video port on theback of your computer.■ Check the cable for bent or damaged pins.■ Reinstall the device driver.■ Connect a monitor that you know works to your computer.
