CHAPTER 7: Troubleshooting112A file was accidentally deleted• If a file was deleted while holding down the S HIFT key,or if the Recycle Bin has been emptied since the file wasdeleted, the file cannot be restored.To restore deleted files:1 Double-click the Recycle Bin icon.2 Right-click the file you want to restore, then clickRestore. The file is restored to the place where it wasoriginally deleted from.You get a “Data error” message• This may be the result of a defective area on the harddrive. To fix hard drive problems, run the error checkingprogram. For instructions on fixing hard drive problems,see “Checking the hard drive for errors” on page 113.The hard drive cannot be accessed, or you see a “Generalfailure reading drive C” error message• If your computer has been subjected to static electricityor physical shock, you may need to reinstall theoperating system. See “Recovering your system” onpage 118.You get an “Operating system not found” error message• Your computer is unable to detect the hard drive. Checkcable connections. For instructions on opening yourcomputer case, see “Opening the case” on page 35.• A USB flash drive or a USB portable music player isconnected to one of your computer’s USB ports. Unplugthe USB device, then restart your computer.• Your hard drive has no operating system installed on it,or the operating system files cannot be recognizedbecause they have become corrupted or erased. See“Recovering your system” on page 118.You need to restore your computer to a working condition• See “Recovering your system” on page 118.HelpFor more information about restoring deleted files, click Start,then click Help and Support. Type System Restore in the SearchHelp box, then press E NTER.
