CHAPTER 7: Troubleshooting102Internet and networkingInternetIf you do not find a solution to your problem in this section,the issue may be networking related. See “Networking” onpage 106 for more information.You cannot connect to the Internet• If you are using a cable or DSL modem, make sure thatthe modem cable is securely plugged into the Ethernetnetwork jack. See more troubleshooting at “Modem(cable or DSL)” on page 103.- OR -If you are using a dial-up modem, make sure that themodem cable is plugged into the modem jack and notthe Ethernet network jack. See more troubleshooting at“Modem (dial-up)” on page 104.• Make sure that your account with your Internet serviceprovider (ISP) is set up correctly. For help, contact yourISP technical support.• Your ISP may be having connection problems. Contactyour ISP technical support to determine whether theInternet outage is widespread (a problem they are tryingto solve).You see an “Unable to locate host” message and are unableto browse the Internet• You may have typed the URL (Web address) incorrectly.Check the URL, then enter it again, or try a different URL.• Your Web browser may be experiencing problems. Closeyour Web browser, then restart it. If that does not allowyou to connect, restart your computer.• The problem may be with your network, not the Internetitself. Check your network cables and network devices(such as switches, routers, and hubs).• Your ISP may be having connection problems. Contactyour ISP technical support to determine whether theInternet outage is widespread (a problem they are tryingto solve).HelpFor more information about troubleshooting Internetconnections, click Start, then click Help and Support. Typetroubleshooting connections in the Search Help box, then pressE NTER.
