CHAPTER 6: Troubleshooting70Safety guidelinesWhile troubleshooting your computer, follow these safetyguidelines:Try these steps firstIf you have problems with your computer, try these things first:• Check all cable connections, including power.• If an error message appears on the screen, write downthe exact message. The message may help CustomerCare in diagnosing and fixing the problem.• If you added or removed peripheral devices, review theinstallation procedures you performed and make surethat you followed each instruction.• If an error occurs in a program, see the program’sprinted documentation or the online help.WarningTo avoid bodily injury, do not attempt to troubleshoot your computerproblem if:• Power cords or plugs are damaged• Liquid has been spilled into your computer• Your computer was dropped• The case was damagedInstead, unplug your computer and contact a qualified computer technician.WarningNever open your computer case while your computer is turned on andwhile the modem cable, network cable, and power cord are connected.WarningMake sure that you are correctly grounded before accessing internalcomponents. For more information about preventing damage from staticelectricity, see “Preventing static electricity discharge” on page 34.WarningTo avoid bodily injury, do not attempt to troubleshoot yourcomputer problem if:• Power cords or plugs are damaged• Liquid has been spilled into your computer• Your computer was dropped• The case was damagedInstead, unplug your computer and contact a qualified computertechnician.HelpFor more information about troubleshooting, click Start, then clickHelp and Support. Type troubleshooting in the Search Help box,then press E NTER.
