Operating Instructions52Safety InstructionsInstallation InstructionsTroubleshooting TipsCustomer ServiceBefore You Call For Service…Troubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.ProblemPossible CausesWhat To DoTop burners do not light Plug on range is not completely • Make sure electrical plug is plugged into a live, properlyor do not burn evenly inserted in the electrical outlet. grounded outlet.Burner slits on the side of the • Remove the burner heads and clean them. Check theburner may be clogged. electrode area for burned-on food or grease. See theCare and cleaning of the range section.Improper burner assembly. • Make sure the burner parts are installed correctly.See theCare and cleaning of the range section.Burner flames very Improper air to gas ratio. • If range is connected to LP gas, contact the personlarge or yellow who installed your range or made the conversion.Surface burners light The oven gas shut-off valve • To check the oven gas shut-off valve, remove thebut oven does not may have accidentally been warming drawer (see theCare and cleaning of the rangemoved during cleaning or section) and look for the gas shut-off lever at the backmoving. of the range. Follow the directions in boxA orB thatmatch your regulator type.Tiny scratches (may Incorrect cleaning • Use recommended cleaning procedures.appear as cracks) methods being used.or abrasions on Cookware with rough bottoms • Be sure cookware bottoms and cookware are cleancooktop glass surface being used or coarse particles before use. Use cookware with smooth bottoms. Tiny(salt or sand) were between scratches are not removable but will become lessthe cookware and the surface visible in time as a result of cleaning.of the cooktop.Cookware has been slidacross the cooktop surface.Areas of discoloration Improper cookware • Marks from aluminum and copper pans as well ason the glass cooktop being used. mineral deposits from water or food can be removedsurface with the cleaning cream.Hot surface on a model • This is normal. The surface may appear discoloredwith a white glass cooktop. when it is hot. This is temporary and will disappearas the glass cools.Plastic melted Hot cooktop came into • See theSpecial Care information in theCleaning theto the glass cooktop contact with plastic placedglass cooktop surface section.surface on the hot cooktop.Pitting of the glass Hot sugar mixture spilled • Call a qualified technician for replacement.cooktop surface on the cooktop.Lever isshown closed.PULL TO OPEN.Lever isshown closed.PULL TO OPEN.AB