32Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety InstructionsProblemPossible CausesWhat To DoOven temperature too Oven thermostat • See theAdjust the oven thermostat—Do it yourself!hot or too cold needs adjustment. section.Oven will not work Plug on range is not • Make sure electrical plug is plugged into a live,completely inserted in properly grounded outlet.the electrical outlet.A fuse in your home may • Replace the fuse or reset the circuit breaker.be blown or the circuitbreaker tripped.Oven controls improperly set. • See theUsing the oven section.Door left in the locked position. • If necessary, allow the oven to cool; then unlock thedoor.Storage drawer Rear drawer support is • Reposition the drawer. See theStorage Draweris crooked on top of the guide rail.Removal instructions in theCare and cleaning of yourrange section.Storage drawer Power cord may be • Reposition the drawer and power cord. See thewon’t close obstructing drawerStorage Drawer Removal instructions in theCare andin the lower backcleaning of your range section.of the range.Rear drawer support is • Reposition the drawer. See theStorage Draweron top of the guide rail.Removal instructions in theCare and cleaning of yourrange section.Oven will not self-clean The oven temperature is • Allow the oven to cool to room temperature andtoo high to set a self-clean reset the controls.operation.Oven controls improperly set. • See theUsing the self-cleaning oven section.Oven door is not in the locked • Make sure you move the door latch handle all theposition. way to the right.“Crackling” or This is the sound of the • This is normal.“popping” sound metal heating and coolingduring both the cooking andcleaning functions.Excessive smoking Excessive soil. • Press theOFF pad. Open the windows to rid the roomduring a clean cycle of smoke. Wait until the light on theCLEAN pad goesoff. Wipe up the excess soil and reset the clean cycle.Oven door will not Oven too hot. • Allow the oven to cool below locking temperature.unlockOven not clean after Oven controls not properly set. • See theUsing the self-cleaning oven section.a clean cycle Oven was heavily soiled. • Clean up heavy spillovers before starting the cleancycle. Heavily soiled ovens may need to self-cleanagain or for a longer period of time.Troubleshooting TipsBefore you call for service…