b r i g h t h o u s e . c o m / b u s i n e s sHosted VoiceQuick Reference Guide

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Cisco Hosted Voice Quick Reference Manual

getting started

Overview of the Phones

Network Configurations

Cisco SPA9000 Voice System

Updating Firmware

Determining the Firmware Version

Determining the IP Address of the Phone

Downloading the Firmware

Using the Web-Based Configuration Utility

Allowing Web Access to the IP Phone

Saving the Configuration Profile

Restricting User Access to the Phone Interface Menus (Cisco SPA300 and Cisco SPA500 Series)

Viewing Phone Information

Viewing the Reboot History on the Phone Web User Interface

Ensuring Voice Quality

Bandwidth Requirements

Factors Affecting Voice Quality

SIP Publish Signaling Improvements

configuring lines

Configuring a Line Key

Configuring Call Appearance Per Line

Expand Call Appearance Per Line

Configuring Call Pickup and Busy Lamp Field

Configuring Speed Dial

Configuring Audio Indication for Call Pickup Event

Configuring Phone Information and Display Settings

Customizing the Startup Screen

Changing the Display Background

Configuring the Screen Saver

Configuring the LCD Contrast

Configuring Linksys Key System Parameters

Enabling Call Features

Enabling Call Park and Call Pickup Services

Enabling Conferencing

Enabling Paging (Intercom)

Enabling Service Announcements

Programmable Softkeys

Configuring the Message Waiting Indicator

Configuring Ring Tones

User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2)

Assigning a Ring Tone to an Extension

Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2)

Configuring Audio Settings

Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Se ries)

Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only)

Pairing a Bluetooth Headset

Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone

Initiating Pairing from the Cisco SPA525G2

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone

Enabling SMS Messaging

Enabling and Configuring the Phone Web Server

Configure the Web Server from the Phone Screen Interface

Configuring BroadSoft Directory

Configuring Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Applicable to Broadsoft)

Configuring Synchronization of DND and CEWD by Using the Configuration File

Configuring Broadsoft ACD Support

Configuring Music On Hold

Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2)

Configuring the User Name and Account on the Camera

Viewing the Video

SIP and Cisco IP Phones

SIP Over TCP

RFC3311 Support

Configuring SIP

Configuring SIP Timer Values

Configuring Response Status Code Handling

Configuring SDP Payload Types

Configuring SIP Settings for Extensions

Configuring a SIP Proxy Server

Configuring Subscriber Information Parameters

Configuring the IP Phone Communications Protocol

Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2

NAT Mapping with Session Border Controller

NAT Mapping with STUN

Determining Whether the Router Uses Symmetric or Asymmetric NAT

Setting Security Features

Securing Voice Traffic with SRTP

Secure Call Indication Tone

Configuring Domain and Internet Settings

Configuring Power Settings

Configuring VLAN Settings

TLV Information

Configuring the VLAN Settings

Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2

Configuring the VPN on the Security Appliance

Redundant Provisioning Servers

Automatic In-House Preprovisioning

Server Certificates

Client Certificates

Manually Provisioning a Phone from the Keypad

Small Business Pro SPA 502G

cisco ip phone

please note

Cisco SPA500S Attendant Console

Cisco SPA 9000 Voice System

Cisco Unified Communications 500 Series for Small Business

Upgrading Firmware

Determining the Current Firmware Version

Determining Your IP Address

Understanding Administrator and User Views

Accessing Administrative Options

Roadmap to Configuration Utility Features

Viewing the Reboot History on the Web GUI

Chapter 2: Configuring Lines and Extensions

Configuring a Line

Configuring Shared Line Appearance

Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone

Configuring Unused Line Keys to Access Services

Configuring Line Key LED Patterns on the Cisco SPA300 Series or Cisco SPA500 Series IP Phone

Configuring Extensions

Chapter 3: Customizing Cisco SPA and Wireless IP Phones

Configuring Internal Voice Mail for Each Extension (When Using Cisco SPA400 for Voice Mail)

Changing the Display Background (Cisco SPA300 Series and Cisco SPA500 Series)

Configuring Back Light Settings (Cisco SPA525G/525G2)

Enabling ACD Service

Enabling the Missed Call Shortcut

Single

Configuring Paging Groups

Enabling Secure Call

Customizing Phone Softkeys

Configuration Example

Configuring On-Demand Ring Tones (Cisco SPA525G/525G2)

Configuring RSS Newsfeeds on the Cisco SPA525G/525G2 IP Phone

Enabling Wireless (Cisco SPA525G/525G2 only)

Enabling Bluetooth (Cisco SPA525G/525G2)

Using a Bluetooth Headset (Cisco SPA525G/525G2)

Enabling the Web Server

Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones

Configuring Synchronization of DND and CEWD Using the Configuration Util ity

Configuring Broadsoft ACD Support Using the Configuration Utility

Configuring Video Surveillance on the Cisco SPA525G/525G2

Chapter 4: Configuring SIP, SPCP, and NAT

SIP Proxy Redundancy

Support for SIP NOTIFY XML-Service

Configuring SPCP on the Cisco SPA525G/525G2

Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG

Configuring NAT Mapping with STUN

Chapter 5: Configuring Security, Quality, and Network Features

SIP Initial INVITE and MWI Challenge

SRTP and Securing Calls

Supported Codecs

Configuring Voice Codecs

Other SIP IP PBX Call Control Systems

Installing the Firmware

Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone

Cisco SPA525G/525G2 (MetaSwitch)

Configuring Internal Voice Mail for Each Extension (When Using Cisco SPA 400 for Voice Mail)

Enabling Anonymous Call and Caller ID Blocking Services

Enabling Call Back Service

Enabling Call Transfer and Call Forwarding Services

Enabling Do Not Disturb

Logging Missed Calls (Cisco SPA300 Series and Cisco SPA500 Series)

Configuring a Phone to Automatically Accept

User-Created MP3 Ring Tones (Cisco SPA525G/525G2)

Assigning ring tone to extension

Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Series)

Synchronization: do not disturb/call forward

Configuring XML Services

Configuring Extension Mobility

Setting a Static IP Address

Configuring PPPoE Settings (Cisco SPA525G/525G2 only)

Setting Optional Network Parameters

Configuring VLAN Settings for IP Phones

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide

Using the Web Administration User Interface

Understanding Basic and Advanced Views

Configuring Lines

Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA 500 Series IP Phone

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