Basic Phone FeaturesCisco IP Phone7911Quick Reference Guide1. Basic User Information:A. Placing a call:• Lift handset, dial number, or• Press NewCall softkey, dial number, lift handsetB. Ending a Call:• Replace handset, or• Press EndCall softkey, or• Press Monitor Button (if Monitor function engaged)C. Answering a Call:• Lift handset, or• Press Answer softkeyD. Redial Feature:• Press the Redial softkey2. Placing a Call On Hold/Resuming the Call:• Press the Hold button• Press the Hold button again to resume call3. Transferring a Call:• With connected call, press Trnsfer softkey• Dial number to which you are transferring, orPress extension/voice mailbox number to transfer to voicemail• Listen for ringing or announce caller• Press Trnsfer softkey again to complete transfer• In order to retrieve caller during the transfer process, press the EndCallsoftkey, then press the Hold button again to connect with original caller4. Call Pick Up Groups: (Pre-Determined per Systems Administrator):• In order to answer call within Pickup group, lift handset, press Moresoftkey, then Pickup, then Answer, or• Without lifting handset, press Pickup softkey, then Answer softkey5. Call Forward Feature: (Forward incoming phone calls to alternate phone number)• Press the CfwdAll softkey• Dial forwarding number, orpress the Messages button to have all calls forwarded to voicemail• To cancel, press CfwdAll softkey again6. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)• With call connected, press More softkey• Press Park softkey• Remember the assigned call park “slot number” : xxxx - xxxx• To retrieve parked call: Dial slot number on any Cisco IP PhoneMessageWaitingLCD ScreenVolume ButtonNavigation ButtonSoftkeysMenu ButtonVolume ButtonHold