HomePBXwareSERVERwareTELCOwareSIPmonSIPProtDesktop & MobileBRMUADsAppliancesEOLFrom Bicom Systems WikiContents1 Introductionn2 Video Tutorialn3 Requirementsn3.1 Identifying Phone Modeln3.2 Phone Firmwaren3.3 DHCP Servern3.4 PBXware Versionn4 Installationn4.1 Power Adaptern4.2 Find the Phone's IP Addressn4.3 Reset to Factory Settingsn5 Registering Devicen5.1 Manual Configurationn5.2 Auto Provisioningn6 Configure BLFn6.1 Extension SettingsnIntroduction

Cisco 8851 User Manual

The Cisco IP Phone 8800 Series

New and Changed Information

Phone Setup

Connect to the Network

Connect to a VPN

Connect to Expressway

Activate and Sign Into Your Phone

Sign out of Your Extension from Another Phone

Speed-Dial Numbers

Buttons and Hardware

Cisco IP Phone 8800 Series User Guide

Navigation

Phone Screen Features

Differences Between Phone Lines and Calls

Bluetooth and Your Phone

Energy Savings

Accessibility Features

Report All Phone Issues

Make Calls

Make a Call with the Speakerphone

Speed Dial

Make a Call With a Fast-Dial Button

Calls That Require a Billing Code or Authorization Code

Answer Call Waiting

Answer a Coworker's Phone (Call Pickup)

Answer a Call From an Associated Group (Other Pickup)

Answer Calls Automatically

Make a Video Call

Adjust the Picture-In-Picture Position

Answer a Call Left on Hold for Too Long

Place a Call on Hold with Call Park

Place a Call on Hold with Manual Directed Call Park

Transfer a Call to Another Person

Add Another Person to a Call

Scheduled Conference Calls (Meet Me)

Answer an Intercom Call

Set up a Supervised Call

Make a Priority Call

Answer a Priority Call While on Another Call

Display Call Notifications on Select Lines with Line Filters

Change a Line Filter

Get Notified Before Joining a Call on a Shared Line

Pair a Mobile Device with Your Desk Phone

Delete a Mobile Device

Make a Mobile Call

Save Contacts in Your Mobile Device Contacts List

Contacts

Sign in and Out of a Personal Directory

Search for a Contact in Your Personal Directory

Call a Contact with a Fast-Dial Code

Edit a Contact in Your Personal Directory

Cisco Web Dialer

Recent Calls

Return a Recent Call

Delete a Call Record

Voicemail

Visual Voicemail

Applications

Switch to Active Applications

Settings

Change the Ringtone

Change the Font Size

Video Settings

View Video Calls on Your Computer

Accessories

View the Accessories Associated with Your Phone

Set Up a Wideband Standard Headset

Bluetooth Headsets

Add a Bluetooth Headset

Remove a Bluetooth Headset

Cisco IP Phone 8800 Key Expansion Module Buttons and Hardware

Place a Call on the Key Expansion Module

Product Safety and Security

Bluetooth Wireless Headset Performance

FCC RF Radiation Exposure Statement

8851

New and Changed Features

New and Changed for Firmware Release 11.1(1)

New and Changed Features for Firmware Release 11.0(1)

Change the Viewing Angle of Your Phone

Set a Password on Initial Phone Boot Up

Monitor a Coworker's Line

Differences Between Phone Calls and Lines

Turn On Your Phone

Find Information About Your Phone

View the Phone Status

View the Line Status

Factory Reset the Phone from Phone Web

Lost Phone Connectivity

Redial a Number

Make a Call with a Speed-Dial Code

Use the Line in Focus for Speed-Dial Calls

Secure Calls

Turn On Do Not Disturb

Mute Your Call

Swap Between Active and Held Calls

Retrieve a Call on Hold with Call Park

Transfer Calls

Conference Calls and Meetings

Video Calls

Stop Your Video

Video Call Security and Troubleshooting Information

Instant Message and Presence Contacts

Change Your Presence State

Answer the Oldest Call First

Sign In as a Call Center Agent

Accept a Call Center Call

Escalate a Call to a Supervisor

View Your Paired Bluetooth Devices

Intelligent Proximity for Tablets

Corporate Directory

Search for a Contact in Your Broadsoft Directory (Simple Search)

Edit Your BroadSoft Directory Name

Edit Your Broadsoft Directory Password

Personal Address Book

Call a Contact in Your Personal Address Book

Recent Calls List

Create a Contact From a Recents Record

Delete All Call Records

Your Voicemail Account

Check for New Voice Messages

Phone Behavior with Voicemail and Missed Call Configuration Setting

Enable Call Forwarding with the Phone Web

Turn on DND for All Lines from the Phone Web

Secure a Call

Set Up Voicemail

Change the Screen Saver

Change Wallpaper from the Phone

Add a Logo as a Phone Background

Adjust the Phone Screen Brightness

Adjust Backlight Timer from the Phone Web

Restart Your Phone

Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware

Headsets

Cisco Headset 500 Series Setup

Control Calls with Cisco Headset USB Adapter

Replace Your Cisco Headset Ear Pads

Third Party Headsets

Audio Quality

USB Headsets

Bluetooth Wireless Headsets

Turn Bluetooth On or Off

Disconnect a Bluetooth Headset

Specify a Audio Device for a Call

External Speakers and Microphone

Key Expansion Module Buttons and Hardware

Adjust the Screen Brightness

Modify a Speed Dial on a Key Expansion Module

Safety and Performance Information

Ways to Provide Power to Your Phone

RF Exposure Statement for the European Union

Compliance Information for Brazil

Cisco Product Security Overview

your phone

Activate and Sign In to Your Phone

Self Care Portal

phone screen features

Phone Firmware and Upgrades

Phone Line Modes

Additional Help and Information

feature support

phone setup

buttons and hardware

energy savings

troubleshooting

Firmware Migration (Overview)

Firmware Migration FAQ (MUST READ)

Unified CM-Based Migration Method (Enterprise to MPP)

Unified CM-Based Migration Method (MPP to Enterprise)

Appendix A: Flex plan - How to order licenses via Product Upgrade Tool (PUT)

Appendix B: How to generate licenses for firmware conversion

Appendix C: Bulk Provisioning (Unified CM-Based Method)

Appendix D: Overview of the Cisco IP Phone MPP GUI

Chapter 2 – Calls

Chapter 3 – Contacts

accessibility features

make a call

redial a number

answer calls

do not disturb

forward calls

transfer calls

multiple lines

answer the oldest call first

Chapter 4 – Recent Calls

Chapter 5 – Voicemail

Chapter 6 – Settings

call preferences

screen preferences

Overview of the Cisco IP Phone

Cisco IP Phone 8811

Cisco IP Phones 8841 and 8845

Cisco IP Phone 8851

Cisco IP Phones 8861 and 8865

Softkey, Line, and Feature Buttons

Terminology Differences

New and Changed for Firmware Release 11.3(1)

New and Changed Information for Firmware Release 11.2(3)SR1

Cisco 8851 User Manual

Product

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