Cisco 8831 Series Troubleshooting Manual

Also see for 8831: Administration guide User guide Features Installation Deployment guide

Perform a Hard Factory Reset on an 8831Series IP PhoneContentsIntroductionReset the IP PhoneFactory ResetHard Factory ResetIntroductionThis document describes how to perform a hard factory reset on a Cisco 8831 Series IP phone,which resets all of the network and security settings of the phone.Reset the IP PhoneThere are two methods that you can use in order to reset the Cisco IP phone: a factory reset, anda hard factory reset.Factory ResetIn order to perform a factory reset, navigate to Apps > Admin Settings > Reset Settings.Choose one of these options in order to reset the phone to the factory default settings:AlllNetworklSecuritylHard Factory ResetIf the factory reset method that is described in the previous section is not possible, then a hardreset can be attempted in order to achieve similar results. However, this method resets all of thesettings directly and does not provide the option to reset only the network or security settings.Complete these steps in order to perform a hard factory reset of the phone:Step 1. Unplug the Ethernet cable from the back side of the phone in order to power off the phone.Note: If the phone is powered through a power brick, then power it off through the powerbrick.Step 2. Press and hold the Microphone (MIC) button on the front side of the phone, as shown in

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