Cisco 30 VIP Troubleshooting Manual

Also see for 30 VIP: System guide System guide

Contents

Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)© 2000 Cisco Systems, Inc. 1Cisco IP Telephony Troubleshooting Guidefor Cisco CallManager Release 3.0(1)ContentsPurpose ............................................................................................................................................ 4Version ............................................................................................................................................ 4Topology ......................................................................................................................................... 4Documentation Checklist ............................................................................................................ 5Glossary of Terms ........................................................................................................................... 6Tools and Utilities to Monitor and Troubleshoot Cisco CallManager.......................................... 10Cisco CallManager Administration Details .............................................................................. 10Microsoft Performance.............................................................................................................. 11Opening Microsoft Performance........................................................................................... 11Customizing Performance ..................................................................................................... 11Microsoft Event Viewer ............................................................................................................ 12Opening Event Viewer .......................................................................................................... 12Detailed Information about Events ....................................................................................... 13SDI Trace .................................................................................................................................. 13SDI Trace Output .................................................................................................................. 13Configuring Traces................................................................................................................ 14SDL Trace ................................................................................................................................. 15Enabling SDL Trace.............................................................................................................. 15Disk Space Warning.............................................................................................................. 17Sniffer Trace.............................................................................................................................. 18Sniffer Trace Applications .................................................................................................... 18Call Detail Records (CDR) and Call Management Records (CMR) ........................................ 18Enabling or Disabling CDRs................................................................................................. 19CDRs ..................................................................................................................................... 20Diagnostic CDRs (Also Known As CMRs).......................................................................... 20Problem Categories ....................................................................................................................... 21Voice Quality ............................................................................................................................ 21Lost or Distorted Audio......................................................................................................... 21i Button Help ......................................................................................................................... 24Crackling ............................................................................................................................... 25Check Your Loads................................................................................................................. 25Echo....................................................................................................................................... 25Check Your Loads............................................................................................................. 26One-Way Audio or No Audio ............................................................................................... 26MTP and One-Way Audio .................................................................................................... 27Phone Resets ............................................................................................................................. 27Dropped Calls............................................................................................................................ 28Check Your Loads................................................................................................................. 31Cisco CallManager Feature Issues ............................................................................................ 31Codec/Regions: Codec Mismatch ......................................................................................... 31Locations ............................................................................................................................... 32