Cisco - Phone: Troubleshoot 88xx VPN Enabled PhoneCase Disposition:Case Record Type: Support StandardType: ProblemProduct: CiscoSubProduct: VoiceIssue: ProvisioningSub Issue: OtherPriority: Priority 3Severity: MediumUrgency: MediumDepartment: supportGoalThe purpose of this article is to help assist users to troubleshoot their Cisco 88xx VPN enabled phone if experiencing anissue.Resolution/StepsConfirm Phone is Built as a VPN Phone:1. Log into the Connect Admin Portal2. Open the phones tab.https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_PhoneUpdated: Sun, 31 Oct 2021 09:58:32 GMTPowered by1

Cisco 88 Series Trouble Shoot

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8800 Series

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Cisco IP Phone 8800 Series Overview

Call Control

Antennas

Models

Radio Characteristics

Language Support

Coexistence (802.11b/g/n + Bluetooth)

Extensible Authentication Protocol - Flexible Authentication via Secure Tunneling (EAP-FAST)

Protected Extensible Authentication Protocol (PEAP)

EAP and User Database Compatibility

Delivery Traffic Indicator Message (DTIM)

Configuring QoS Policies for the Network

Configuring Cisco IOS Access Points

Call Admission Control

Roaming Admission Control

Interband Roaming

Designing the Wireless LAN

Using Dynamic Frequency Selection (DFS) on Access Points

GHz (802.11b/g/n)

Signal Strength and Coverage

Configuring Data Rates

Call Capacity

Multipath

Verification with Site Survey Tools

Phone Button Templates

G.722 and iSAC Advertisement

Audio Bit Rates

Product Specific Configuration Options

Configuring the Cisco Unified Wireless LAN Controller and Access Points

WLAN Settings

Controller Settings

Network Settings

Beamforming (ClientLink)

Auto RF (RRM)

Client Roaming

EDCA Parameters

High Throughput (802.11n/ac)

Frame Aggregation

CleanAir

AP Groups

RF Profiles

FlexConnect Groups

QoS Profiles

QoS Basic Service Set (QBSS)

CCKM Timestamp Tolerance

Auto-Immune

TKIP Countermeasure Holdoff Time

VLANs and Cisco Autonomous Access Points

Bluetooth Settings

Mobile Phone Sharing

Upgrading Firmware

Troubleshooting

Network Setup

Device Logs

WLAN Signal Indicator

Current Access Point

Call Statistics

Capturing a Screenshot of the Phone Display

Additional Documentation

place a call

The Cisco IP Phone 8800 Series

New and Changed Information

Phone Setup

Connect to the Network

Connect to a VPN

Connect to Expressway

Activate and Sign Into Your Phone

Sign out of Your Extension from Another Phone

Speed-Dial Numbers

Buttons and Hardware

Cisco IP Phone 8800 Series User Guide

Navigation

Phone Screen Features

Differences Between Phone Lines and Calls

Bluetooth and Your Phone

Energy Savings

Accessibility Features

Report All Phone Issues

Make Calls

Make a Call with the Speakerphone

Speed Dial

Make a Call With a Fast-Dial Button

Calls That Require a Billing Code or Authorization Code

Answer Call Waiting

Answer a Coworker's Phone (Call Pickup)

Answer a Call From an Associated Group (Other Pickup)

Answer Calls Automatically

Make a Video Call

Adjust the Picture-In-Picture Position

Answer a Call Left on Hold for Too Long

Place a Call on Hold with Call Park

Place a Call on Hold with Manual Directed Call Park

Transfer a Call to Another Person

Add Another Person to a Call

Scheduled Conference Calls (Meet Me)

Answer an Intercom Call

Set up a Supervised Call

Make a Priority Call

Answer a Priority Call While on Another Call

Display Call Notifications on Select Lines with Line Filters

Change a Line Filter

Get Notified Before Joining a Call on a Shared Line

Pair a Mobile Device with Your Desk Phone

Delete a Mobile Device

Make a Mobile Call

Save Contacts in Your Mobile Device Contacts List

Contacts

Sign in and Out of a Personal Directory

Search for a Contact in Your Personal Directory

Call a Contact with a Fast-Dial Code

Edit a Contact in Your Personal Directory

Cisco Web Dialer

Recent Calls

Return a Recent Call

Delete a Call Record

Voicemail

Visual Voicemail

Applications

Switch to Active Applications

Settings

Change the Ringtone

Change the Font Size

Video Settings

View Video Calls on Your Computer

Accessories

View the Accessories Associated with Your Phone

Set Up a Wideband Standard Headset

Bluetooth Headsets

Add a Bluetooth Headset

Remove a Bluetooth Headset

Cisco IP Phone 8800 Key Expansion Module Buttons and Hardware

Place a Call on the Key Expansion Module

Product Safety and Security

Bluetooth Wireless Headset Performance

FCC RF Radiation Exposure Statement

cisco product security overview

new and changed information

Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Cisco 88 Series Trouble Shoot

Product

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