Cisco IP Phone 7821, 7841, and 7861 Release Notes for FirmwareRelease 10.1(1)SR1First Published: March 10, 2014Last Modified: April 22, 2014Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883

Introduction

New and Changed Features

Install Firmware Release on Cisco Unified Communications Manager

Limitations and Restrictions

Caveats

Resolved Caveats

Cisco IP Phone Firmware Support Policy

Cisco 7821 Release Notes

Firmware Migration (Overview)

Firmware Migration FAQ (MUST READ)

Unified CM-Based Migration Method (Enterprise to MPP)

Unified CM-Based Migration Method (MPP to Enterprise)

Appendix A: Flex plan - How to order licenses via Product Upgrade Tool (PUT)

Appendix B: How to generate licenses for firmware conversion

Appendix C: Bulk Provisioning (Unified CM-Based Method)

Appendix D: Overview of the Cisco IP Phone MPP GUI

7821

Buttons and Hardware

Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP

Phone Screen

Cisco IP Phone 7841

Power Save and Power Save Plus

Additional Information

Phone Setup

Clean the Phone Display

Make Calls

Release a Call and Start Another Call

Redial a Number

Answer Call Using Group PickUp and Phone Number

Automatically Answer Calls

Respond to Call Waiting Notification

Forward All Calls

Mute Phone

Put a Call on Hold by Answering a New Call

Setup Call Back Notification

Park a Call Using Manual Directed Call Park

Place a Dialable Intercom Call

Sign In To the Cisco Unified Communications Self Care Portal

Contacts

Search and Dial While on Call

Add Personal Directory Entry

Delete Personal Directory Entry

Search for Entry in Personal Directory

Assign Fast-Dial Code to Personal Directory Entry

Cisco WebDialer

Sign Out of Cisco WebDialer

Recents

View Recents

Filter Recents

Edit Phone Number

Delete Call Record

Voicemail

Access Voicemail

Calling Features

Add Third Party to Conference

View Conference Participants

Host a Meet Me Conference

Place Call Using Speed-Dial Codes

Make Priority Call with Login Required

Make Priority Call Without Login

Line Status

Malicious Call Identification

Enable Mobile Connect

Switch a Mobile Call to the Desk Phone

Display Queue Statistics

Advanced Operations

Client Matter Code

Forced Authorization Code

Feature Buttons and Softkeys

Survivable Remote Site Telephony Overview

Mobile and Remote Access Through Expressway

Turn Off the Alternate TFTP Server

Preferences

Adjust Contrast

Adjust Backlight

Frequently Asked Questions

Troubleshooting

Cannot Sign In to Personal Directory

Product Safety and Security

Power Information

FCC Receivers and Class B Digital Statement

Warranty

New and Changed Information

Change the Viewing Angle of Your Phone

Connect to the Network

Sign into Your Extension from Another Phone

Speed-Dial Numbers

Cisco IP Phone 7800 Series User Guide

Navigation

Softkey, Line, and Feature Buttons

Clean the Phone Screen

Power On Your Phone

Accessibility Features

Report All Phone Issues

Cisco One-Year Limited Hardware Warranty Terms

Make a Call with the Speakerphone

Make a Call with a Speed-Dial Button

Dial an International Number

Secure Calls

Turn On Do Not Disturb

Answer a Call from Another Group (Group Pickup)

View the Call Queue in a Hunt Group

Trace a Suspicious Call

Answer a Call Left on Hold for Too Long

Place a Call on Hold with Call Park

Place a Call on Hold with Manual Directed Call Park

Transfer Calls

Conference Calls and Meetings

Swap Between Calls Before You Complete a Conference

Join a Meet Me Conference

Supervise and Record Calls

Prioritized Calls

Answer a Priority Call

Answer the Oldest Call First

Use a Line Filter

Add Yourself to a Call on a Shared Line

Transfer a Call from Your Mobile Phone to Your Desk Phone

Sign in and Out of a Personal Directory

Search for a Contact in Your Personal Directory

Call a Contact with a Fast-Dial Code

Remove a Contact from Your Personal Directory

Recent Calls

Return a Recent Call

Applications

Switch to Active Applications

Settings

Adjust the Contrast

Adjust the Volume in a Call

Accessories

View the Accessories Associated with Your Phone

Set Up a Wideband Standard Headset

Cisco Product Security Overview

New Information for Firmware Release 11.0

Sign In to Your Extension from Another Phone

Postpone a Phone Upgrade

Turn On Your Phone

Calls That Require a Billing Code or Authorization Code

Decline a Call

Answer a Coworker's Phone (Call Pickup)

Answer a Call From an Associated Group (Other Pickup)

Answer Calls Automatically

Mute Your Call

Swap Between Active and Held Calls

Retrieve a Call on Hold with Call Park

Retrieve a Call on Hold with Manual Directed Call Park

View and Remove Conference Participants

Intercom Calls

Enable Privacy on a Shared Line

Sign In and Out of a Personal Directory

Adjust the Headset Feedback

Adjust the Volume During a Call

Wireless Headsets

Power Outage

Ways to Provide Power to Your Phone

The Cisco IP Phone 7800 Series

New and Changed Features for Firmware Release 11.0

New and Changed Features for Firmware Release 10.4(1)SR1

Sign out of Your Extension from Another Phone

Set the Profile Rule on the Phone

Phone Web

Phone Screen Features

Additional Help and Information

View the Customization State on the Phone

View the Network Status

View the Status Messages on the Phone

View the Reboot History

Lost Phone Connectivity

Make a Call with a Headset

Speed Dial

Configure a Speed Dial on a Line Key

Use the Line in Focus to Check Speed-Dial Calls

Answer a Call

Turn On or Turn Off DND Using a Star Code

Hold Calls

Swap Between Active and Held Calls on the Cisco IP Phone 7811

Forward a Call in Specific Situations with the Phone Web

Consult Before You Complete a Transfer

Conference with a Star Code

Instant Message and Presence Contacts

Change Your Presence State

Call Center Features

Accept a Call Center Call

Trace a Call

Corporate Directory

Search for a Contact in Your Broadsoft Directory (Simple Search)

Edit Your BroadSoft Directory Name

Edit Your Broadsoft Directory Password

Personal Address Book

Call a Contact in Your Personal Address Book

Create a Contact From a Recents Record

Check for New Voice Messages

Phone Behavior with Voicemail and Missed Call Configuration Setting

Assign a Ring Tone to an Extension with the Phone Web

Turn On Do Not Disturb For a Specific Line

Block Your Caller ID Display

Set Up Voicemail

Change the Date Format

Configure the Screen Saver with the Phone Web

Add a Logo as a Phone Background

Cisco 7821 Release Notes

Product

Learn More

Legal


Contents Table Of Contents Introduction New and Changed Features Install Firmware Release on Cisco Unified Communications Manager Limitations and Restrictions Caveats Resolved Caveats Cisco IP Phone Firmware Support Policy	Cisco IP Phone 7821, 7841, and 7861 Release Notes for FirmwareRelease 10.1(1)SR1First Published: March 10, 2014Last Modified: April 22, 2014Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883 Next / 16