Cisco 7821 Quick Reference

Also see for 7821: Firmware migration master guide Installation guide Reconfiguration Guide Quick installation & user manual Quick installation guide

Contents

INFORMATION on the new VoIP phone systemCypress Fairbanks ISD is converting to a new Voice Over Internet Protocol (VoIP) phone system. Running over thedistrict’s network, the unified phone system is designed to connect you with colleagues across the CFISD districtand local communities around your campus. This new robust platform has many new features and includesenhanced functionality. As a result of the changes and to accommodate the new features, dialing plans havechanged. (See below for additional information)DIALING∑ Dial 911 OR 9-911 for Emergencies requiring Fire, Police or Ambulance∑ Dial 2373 from any (new) Cisco phone to reach the Cypress Fairbanks ISD Police Department.∑ Internal Campus – dial the 4-digit extension (chair to chair). If you wish to dial someone at your campusjust dial their 4 digit extension∑ Campus to Campus – dial the 10-digit number. Calling other campuses requires dialing 10 digits.∑ Local Calling – dial 9+10 Digit Number∑ Long Distance – dial 9+1+10 Digit (long distance dialing limited to office phones). As a reminder,depending on campus location, some 713, 281 or 832 numbers require dialing 9+1.∑ International – dial 9+011+Country Code+10 Digit (Limited to a small group of administrators)∑ Voicemail Service – If the light on your handset is RED, you have a voicemail. To check, press the letterkey on your phone to access voicemail. If this is your first time using voicemail you will need to configureyou voicemail box. You will be prompted to change the password, make it something memorable. Forsecurity purposes, you will need to enter the password each time you access your voicemail box. TheDefault Passcode is 159357 (an “X” on the dial pad). The system will them prompt you to continue thesetup, follow the prompts until complete.∑ Faxing Service – dial 9+1+10 Digit NumberFUNCTIONALITYBelow is Cisco’s generic quick reference guide that explains how to use many features on your new phone. Amore custom quick reference guide is in the works. Also included below is a reference picture to explain thebuttons on the phone.TROUBLE REPORTINGIf you have a technical or functional issue with your phone such as:∑ Incorrect extension on the display∑ Errors such as “Phone Registering”∑ Unable to make/receive calls∑ Voicemail issues∑ Fax Send/Receive issues∑ Phone missed during new system conversionPlease create an iSupport service request via mySupport, emailing iSupport@cfisd.net or calling the CustomerCare Center at 281-897-4357. Your phone issue will be addressed as soon as possible.***NOTE – Cordless phones are not standard issue equipment. Due to reduced functionality levels, manycordless phones were not replaced as part of this project. If a cordless phone is required, please open aiSupport service request as described above.***

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