Cisco IP Phone 6851 Series User Guide1 | P a g eCisco IP Phone 6851 Series User GuideChapter 1 - The Cisco 6851 Phone Page 2Chapter 2 – Calls Page 14Chapter 3 – Contacts Page 28Chapter 4 – Recent Calls Page 30Chapter 5 – Voicemail Page 33Chapter 6 – Settings Page 35540 Delaware Ave., PO Box 197, Palmerton, PA 180171.800.281.3564 | www.penteledata.net | www.ptd.net

Cisco 6851 Series User Manual

6851

The Cisco IP Phone 6800 Series Multiplatform Phones

New and Changed Features

New and Changed for Firmware Release 11.2(2)

New and Changed for Firmware Release 11.1(2)

New and Changed for Firmware Release 11.1(1)

Connect to the Network

Sign out of Your Extension from Another Phone

Set the Profile Rule on the Phone

Activate or Deactivate Monitoring of the BLF List

Configure Monitoring of an Individual Line

Remove the Feature Configured on a Line Key

Phone Web

Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware

Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware

Navigation

Phone Screen Features

Clean the Phone Screen

Additional Help and Information

Cisco IP Phone 6841 and 6851 Hearing-Impaired Accessibility Features

Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features

Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features

Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features

Cisco IP Phone 6841 and 6851 Mobility-Impaired Accessibility Features

Third-Party Accessibility Applications

View the Customization State on the Phone

View the Phone Status

View the Line Status

Factory Reset the Phone from Phone Web

Lost Phone Connectivity

Make Calls

Make a Call with the Speakerphone

Speed Dial

Make a Call with a Speed-Dial Code

Use the Line in Focus for Speed-Dial Calls

Secure Calls

Turn On Do Not Disturb

Answer a Coworker's Phone (Call Pickup)

Answer a Call Left on Hold for Too Long

Place a Call on Hold with Call Park

Forward a Call in Specific Situations with the Phone Web

Transfer Calls

Conference Calls and Meetings

Page a Group of Phones (Multicast Paging)

Add Yourself to a Call on a Shared Line

Call Center Features

Accept a Call Center Call

Trace a Call

Search for a Contact in Multiple Directories

Corporate Directory

Broadsoft Directory

Instant Message and Presence Contacts

Change Your Presence State

Add a New Contact to Your Personal Address Book with Phone Web

Edit a Contact in Your Personal Address Book

Recent Calls

View Calls Logs from BroadWorks XSI Server

Clear the Recent Calls List

Delete a Call Record

Voicemail

Check for New Voice Messages

Settings

Set up Voicemail on Your Phone

Block an Anonymous Call

Control the Call Waiting Tone

Enable the Missed Call Shortcut

Specify an Audio Device for a Call

Set the Backlight Timer

Adjust the Phone Screen Contrast

Device Administration Settings

Set up Power Save

Set up the Profile Account

Turn on DND from the Phone Web

Adjust the Backlight Timer from Phone Web

Restart Your Phone

Supported Accessories

Standard Headsets

Key Expansion Module Buttons and Hardware

Adjust the Contrast of the Key Expansion Module

Change the Display Mode of the Key Expansion Module from the Phone

Safety and Performance Information

Ways to Provide Power to Your Phone

Compliance Statements for Canada

FCC Part 15.19 Statement

Important Online Information

Sign into Your Extension from Another Phone

Speed-Dial Numbers

Buttons and Hardware

Softkey, Line, and Feature Buttons

Differences Between Phone Calls and Lines

Hearing-Impaired Accessibility Features

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Vision-Impaired and Blind Accessibility Features

Mobility-Impaired Accessibility Features

View the Network Status

View the Transaction Status

Assign a Speed-Dial Code from the Phone Screen

Remove a Speed Dial from a Line Key

Dial an International Number

Answer Call Waiting

Turn On or Turn Off DND Using a Star Code

Hold Calls

Call Park

Forward Calls

Consult Before You Complete a Transfer

Add Another Person to a Call

Multiple Lines

Record a Call

Sign In as a Call Center Agent

Contacts

LDAP Directory

Personal Address Book

Call a Contact in Your Personal Address Book

Return a Recent Call

Delete All Call Records

Settings Overview

Forward Calls in Specific Situations from Your Phone

Block Your Caller ID Display

Screen Preferences

Attendant Console Preferences

Change the Date Format

Set Password

Turn on DND on for All Lines from the Phone Web

Accessories

Product Safety and Security

FCC Receivers and Class B Digital Statement

Cisco 6851 Series User Manual

Product

Learn More

Legal