Cisco IP Phone 6821 Multiplatform Phones Quick Start GuideSeptember 2018Copyright © 2018 Cisco Systems, Inc. All rights reserved.Your Phone1 Incoming call or voicemail indicator2 Line and feature buttons3 Softkeys4 Navigation5 Applications and Headset6 Mute and Speakerphone7 VolumeLine and Feature ButtonsUse the line and feature buttons to view calls on a line,access features such as Speed Dial, and to perform taskssuch as resuming a held call.Buttons illuminate to indicate status:x Green, steady: Line is idlex Red, steady: Line in usex Red, flashing: Incoming or held callx Amber, steady: Line is unregisteredPlace a CallEnter a number and pick up the handset.Answer a CallPress the flashing red line button.Put a Call on Hold1. Press Hold.2. To resume a call from hold, press Hold again.View Your Recent Calls1. Select a line to view.2. Press Recents.Transfer a Call to Another Person1. From a call that is not on hold, press Transfer.2. Enter the other person’s phone number.3. Press Call.4. Press Transfer again (before or after the partyanswers).Add Another Person to a Call1. From an active call, press Conf.2. Enter the number you want to join and press Dial.3. Once the call is connected, press Conf again.