Canon imageRUNNER ADVANCE C9000 PRO / C7000 Series Service GuideThe Education/Training (listed in preferred order) of a successful Canondealership’s SE include:1. Novell CNA or Novell CNE or Microsoft MCSE certification2. Two years of experience being a Canon Copier Service Technician(training centered on connectivity products)3. A degree in Computer Science or Engineering, or a computer technicianwith two years of experience is required in the above areas.G. Upgrading (Service Support Tool)The SST (Service Support Tool) (version 4.72 or later) is available viaCanon’s e-Support Center Web site (http://www.support.cusa.canon.com) forupgrading the following system components:1. Upgrade Functions:• System Software stored on the HDD• Main engine firmware• Accessory firmware (Refer to the SST User Manual for a list ofsupported devices and accessories.)• MEAP Contents• Language• HDD Format• RUI (Remote User Interface) stored on the HDD• BootROM stored on a FDIMM (Flash Double Inline Memory Module)on the Main Controller PCB (Printed Circuit Board)These imageRUNNER ADVANCE devices support firmware download fromthe SST and a USB memory stick. When the hard disk drive is replaced, theSST is used to format the new HDD and load software.2. Backup / Restore RAM DataIf replacing and PCBs with FDIMMs attached or initializing RAM, theService Support Tool can be used to create a backup file of the RAMdata on the FDIMMs and saved to a PC. Once the PCB has beenreplaced, the RAM backup file can be restored to the imageRUNNERADVANCE and factory settings restored.imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide March 2015Rev. 2 Page 43
