Canon imageFORMULA DR-2010M User Manual

Also see for 3950B002: Brochure

Contents

Canon imageFORMULA DR-2010M User Manual Manual pdf 108 page image

Back Previous Page Next PageContents1082. Software TroubleshootingThis section describes troubleshooting problems and solutions for operating thesupplied software (CaptureOnTouch and CapturePerfect).If scanning is too slow(1) Close other running programs, if any.(2) Scanning can be slowed down by memory shortage caused by memory-resident applications such as anti-virus programs. Close such memory-residentprograms if necessary to free up memory space.(3) When insufficient hard disk space is available, the scanner may be unable tocreate the necessary temporary files for scanned data. Delete unneeded data onthe hard disk to free up more space.(4) Scanning is slow if the computer's USB port is not Hi-Speed USB 2.0compliant.(5) If using a common USB cable that is not Hi-Speed USB 2.0 compliant, replacethe cable with the supplied compliant cable.(6) When the scanner is connected to the computer via a USB hub that is not Hi-Speed USB 2.0 compliant, remove the hub and connect the scanner directly tothe computer.If scanned image files cannot be opened in an application(1) Scanned images saved as multi-page TIFF files can be opened only byprograms that support this file format.(2) Images saved as compressed TIFF files (single- as well as multi-page) can onlybe opened by programs that support the compressed format. This can occurwith programs that are not compatible with CaptureOnTouch or CapturePerfect.In this case, select "None" as the image file compression format beforescanning.If CapturePerfect cannot open some PDF filesSome PDF files created by non-Canon programs cannot be opened byCapturePerfect.3. Q & A (Useful tips)Here are some useful tips for scanning documents.Where are scanned images saved? Can the save destination bechanged?Images are saved to the following locations, according to program settings. Alldestination locations can be changed to other folders.CaptureOnTouch• For Scan First scanning, files are saved in the folder specified on the OutputSettings screen.• For selected job scanning, files are saved in the folder specified on the [Outputsettings] tab during job registration.CapturePerfect• During normal scanning operations such as single-page scanning, the image filesave destination can be specified each time scanning is performed.• When scanning using a registered job, files are saved to the folder specified bythe job settings.How are scan settings performed?CaptureOnTouch• For Scan First scanning, click [Scanner setting] on the first (main) screen todisplay available scan settings.• For selected job scanning, settings are available on the [Scanner setting] tabwhen registering the job.CapturePerfect• For normal scanning, click [Scanner Setting] from the [Scan] menu to open thescanner driver setting screen, and make settings there.• Scan job settings are made for each job.How do I save multiple pages in one file, or save one file per page?When scanned images are saved in BMP (PICT) or JPEG format, each image isalways saved in a separate file.When scanned images are saved in PDF or TIFF format, you can specify multi- orsingle-page files. See also item 8 in section 1, "Common Problems and Solutions".Can I copy or back up scanner setting configurations?CaptureOnTouchScanner settings are backed up with other setting contents as Environmentsettings. See also the following question, "Can I copy or back up CaptureOnTouchsettings?".