Page 1 of 39TroubleshootingThis Guide describes how to identify and solve problems you may face when operating a machine.Identifying and Isolating Problems .............................................................................2Paper Jam Problems .................................................................................................2Print Quality Problems ...............................................................................................3Other Problems .........................................................................................................4Self-diagnostic Display ................................................................................................5Error Messages .........................................................................................................5Error Codes .............................................................................................................10Clearing Paper Jams ..................................................................................................17Locating Paper Jams ................................................................................................18Fixing Unit .................................................................................................................19Inside of the Right Cover .........................................................................................21Stack Bypass ...........................................................................................................22Paper Drawers 1 and 2 ............................................................................................23Paper Drawers 3 and 4 ............................................................................................27Feeder .....................................................................................................................29Paper Output Unit .....................................................................................................31Inner Finisher-B1 (Optional) ....................................................................................33Clearing Staple Jams ..................................................................................................36Service Call Message ..................................................................................................39Restarting the Machine ............................................................................................39