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Canon WU10 User Manual
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40TroubleshootingHintAlso refer to the instructions for the access point being used.Problem 1 If the Wi-Fi connection is lost during scanning,scanning is not available even when trying torescan.Solutions When the Wi-Fi connection is lost while transferring ascanned image from the scanner to the computer,corrupted (scan image) data may remain in thecomputer. Delete the partially scanned data using thescanning application, and rescan.Problem 2 Cannot connect to an access pointSolutions ● Confirm that the access point is operating correctly.● Confirm that the mode switch is set to “ST”.● Turn both this device and the access point off andback on, and attempt the Wi-Fi connection again.● Cordless phones, microwave ovens and radio signalsfrom other appliances can interfere with Wi-Fi signals.Keep Wi-Fi devices away from such appliances.● When an access point’s stealth function is enabled, itcannot be detected during Wi-Fi setup. Disable thestealth function or use manual setup to enter thecorrect SSID of the access point.● When the access point’s MAC filtering function isenabled, the MAC address of this device must beregistered. The MAC address of this device is thestring printed on the bottom label.Problem 3 The scanner automatically turns itself off, makingthe Wi-Fi connection unavailable.Solution When the scanner has its Auto Power Off functionenabled, it automatically turns itself off after a certainperiod of inactivity, regardless of the Wi-Fi connection.Turn the scanner back on, and as necessary, disablethe Auto Power Off function as described in thescanner’s manual.Problem 4 I want to reset to the factory default settings.Solution Press and hold the WPS button while turning the deviceon to start initialization. During initialization, theCONNECTION lamp lights red. When theCONNECTION lamp turns off, initialization is finished(p. 18).SSID: WU10-XXXXXXMAC: 00:80:92:XX:XX:XXMAC address |
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