238VK TroubleshootingViewing Screen and Video WindowsThis section describes how to solve problems that may occur when you are using VK-64/VK-16.z Some of the thumbnails are not showing in the Camera Selection Area.Situation You do not have enough thumbnails on display to make the scrollbar appear,but some of the thumbnails that were displayed before are no longer shown.Solution Most likely you have selected another Zone or Location from the drop-downmenu that is further down the list and the thumbnails have been scrolled to theleft to show the selected Zone (➝ P. 148). Check the selected Location andZone.z Cannot Pan, Tilt or Zoom a Camera Server in a Video Window.Situation You have clicked a Video Window to get Camera Server control, but the shapeof the mouse cursor is not changed to operate the Camera Server.Solution Double-click the Video Window or select Get Camera Control from the VideoWindow menu (➝ P. 184). Alternatively, check whether recorded video is notbeing played. If video is being played, the title bar of the Video Window will begray, not black (➝ P. 183).z The Record Now feature is gray and disabled in one Video Window menu, however it isenabled in other Video Window menus.Situation You have clicked a Video Window to display a Video Window menu andRecord Now is gray (disabled). However, other Video Windows have thefunction enabled.Solution Check if a Camera Server in the Video Window has the setting that disablesrecording (when the Camera Server was configured, Do not Record wasselected).z Layouts set up by another user cannot be seen.Situation In the Organize Layouts & Layout Sequences dialog, you have clicked inthe Personal Layouts folder in order to open a Layout created by anotheruser.Solution Layouts saved in the Personal Layouts folder cannot be seen by other users.To show a created Layout to all users, it should be created by a user withAdministrator privileges and saved to the Shared Layouts folder (➝ P. 162).
