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2-4. Troubleshooting by Symptom*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7%or more, also replace the bottom case unit (QM2-1583) or the ink absorbers (QC1-5381 / 5382 / 5383 / 5384 / 5385 / 5386 / 5387 / 5388 / 5389 / 5390)when replacing the logic board ass'y.[See Section 3-3. Adjustment / Settings, (6) Service mode, for details.]*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists.To the topSymptom Solution RemarksFaulty operationThe power does not turn on.The power turns off immediately after power-on.Replace the- AC adapter, or- logic board ass'y *1 .A strange noise occurs. Remove foreign material, or attach a removed part ifany.Printing stops mid-way. Replace the logic board ass'y *1 .Paper feedproblemsMultiple sheets feed. Replace the- sheet feed unit,- cassette.Paper does not feed. Remove foreign material, or replace the- sheet feed unit, or- cassette.Paper feeds at an angle. Remove foreign material, or replace the- sheet feed unit, or- cassette.Unsatisfactoryprint qualityNo printing, or no color ejected. Replace the- ink tank,- print head *2 ,- logic board ass'y *1 , or- purge unit.Printing is faint, or white lines appear on printoutseven after print head cleaning.Line(s) not included in the print data appears onprintouts.Remove and re-install the print head, or replace the- ink tank,- print head *2 ,- purge unit, or- logic board ass'y *1 .Paper gets smeared. Feed several sheets of paper,perform bottom plate cleaning, orclean the paper path with cotton swab or cloth.A part of a line is missing on printouts. Replace the- ink tank, or- print head *2 .Color hue is incorrect. Replace the- ink tank, or- print head *2 , orperform print head alignment.Printing is incorrect. Replace the logic board ass'y *1 .No ejection of black ink. Replace the- ink tank, or- print head *2 .Graphic or text is enlarged on printouts. When enlarged in the carriage movement direction,clean grease or oil off the timing slit strip film, orreplace the- timing slit strip film,- carriage unit, or- logic board ass'y *1 .When enlarged in the paper feed direction, cleangrease or oil off the timing slit disk film, or replace the- timing slit disk film,- timing sensor unit, or- logic board ass'y *1 .1 - 5
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