Paper Does Not Feed Properly/"No Paper" ErrorCheck1 Make sure paper is loaded.Loading PaperCheck2 When loading paper, consider the following.• When loading two or more sheets of paper, align the edges of the sheets before loading the paper.• When loading two or more sheets of paper, make sure the paper stack does not exceed the paper loadlimit.However, paper may not feed correctly at the maximum capacity, depending on the type of paper orenvironmental conditions (very high or low temperature and humidity). In such cases, reduce the amount ofpaper you load at a time to less than half of the paper load limit.• Always load the paper in portrait orientation, regardless of the printing orientation.• When you load the paper, place the print side facing DOWN and slide the paper guides to align with bothsides of the paper.Loading Paper• When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.Check3 Is paper too thick or curled?Media Types You Cannot UseCheck4 When loading postcards or envelopes, consider the following:• If a postcard is curled, it may not feed properly even though the paper stack does not exceed the paper loadlimit.Load Japanese postcards with their postcode column toward the far end of the front tray.• When printing on envelopes, see Loading Paper, and prepare the envelopes before printing.Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed inlandscape orientation, they will not feed properly.Check5 Make sure media type and paper size settings match with loaded paper.Check6 Do several sheets of paper feed at once?• From operation panelPress and hold the Stop button until the Alarm lamp flashes 12 times, release the button, and then pressthe Color button to enable the Prevent paper double-feed function.To disable the Prevent paper double-feed function, press and hold the Stop button until the Alarm lampflashes 12 times, release the button, and then press the Black button.• From computer564
