Canon CLC 5100 Service Manual

Also see for CLC 4000: Manual

Canon CLC 5100 Service Manual Manual pdf 24 page image

CLC 5100/4000 Service GuideB. Call Escalation ProcedureCanon USA provides a time sensitive call escalation process for allauthorized CLC 5100/4000 dealers. The Technical Support Center is thesingle point of entry for this process. Once a call is placed to the TechnicalSupport Center and information is logged into the call management system, acase number will be assigned to the call. Every effort is made to resolve theproblem during the call. Calls that cannot be resolved during the initial calland require escalation, will follow the process below. The status of allescalated cases can be viewed via e-Support or by calling the TechnicalSupport Center.Update CaseUpdate CaseUpdate CaseAssistance RequiredCanon USADigital Solutions Specialist& Systems EngineersStatusModifyCanon USAEngineeringCanon USATechnical Support Center1-800-528-2830Servicing Dealer ContactsCanon USA TSCEnd-User ContactsServicing DealerCanon CLC 5100/4000End-UserCLC 5100/4000 Service Guide Rev. 0 October 2003 Page 20