332TroubleshootingBefore You Call For ServiceBefore you call for service, please gather some information that will help the CanonCustomer Care Center find a solution for your problem.Work through the troubleshooting descriptions of problems and solutions to attempt to solvethe problem. If you cannot solve the problem, follow the steps below and prepare answersfor some basic questions you may be asked by the technician. Describing the Problem• Write a short memo describing the problem.• Note any error messages that were displayed on the screen.• Make sure you have all the important information about your system (amount ofmemory, free disk space, current version number of the printer driver).Describing Your SystemBJC-55.book Page 332 Tuesday, August 15, 2000 2:08 AM
