281TroubleshootingProblems and Solutions Cannot install the printer driverIf the printer driver installation was interrupted and did not continue, some possible causesand solutions are listed below.Make sure that you followed the installation procedure correctlyFollow the instructions in the Quick Start Guide to install the printer driver. Make sure youselect the correct method, based on the operating system you are using—Windows orMacintosh.Check the Printer Driver CD-ROMThe Printer Driver CD-ROM could be damaged. Check that you can read the contents ofthe CD-ROM.Make sure no other applications are open and runningIt is strongly recommended that you shut down all applications before you run the printerdriver installation program. Be sure to close any virus protection programs that may berunning in the background.Make sure that your operating system is stableA serious error could cause Windows or the Mac OS to become unstable. If you areexperiencing a problem with the printer driver installation, re-start the computer by shuttingit down, turning the power off, and turning it on again. Then re-install the printer driver.BJC-55.book Page 281 Tuesday, August 15, 2000 2:08 AM
