Troubleshooting6-2 Basler A500k SeriesPRELIMINARY6.2 Troubleshooting ChartsThe following pages contain several troubleshooting charts which can help you find the cause ofproblems that users sometimes encounter. The charts assume that you are familiar with thecamera’s features and settings and with the settings for your frame grabber. If you are not, wesuggest that you review the manuals for your camera and frame grabber before you troubleshoota problem.6.2.1 No ImageUse this chart if you see no image at all when you attempt to capture an image with your framegrabber (in this situation, you will usually get a message from the frame grabber such as “time-out”). If you see a poor quality image, a completely black image, or a completely white image, usethe chart in Section 6.2.2.Always switch off power to the system before making or breaking any connection.Replace thepower sourceYesConnect the power source to the camera andthen check the LED on the back of the camera.Is the LED lit constantly?Use a voltmeter to check thepower source for the camera.The output must be 12 VDC ±1.2 V. Also, make sure that thepower source meets the otherspecs shown in Section 2.8.Is the power source OK?NoThe camera is not detecting anExSync signal. Check the ExSyncsignal or set the camera for Free-run mode (See Section 3.2.2).Call Basler Technical Supportfor assistance. (The contactnumbers appear on the titlepage of this manual.)No. It isblinking3 pulses.No. It isblinking5, 6, 7 or 8pulses.Replace thecameraNo. It isalwaysout.YesThe power source can not supplyenough current to operate thecamera. Make sure that yourpower source meets the specsshown in Section 2.8.No. I see afast blinkinggreen light.Replace thepower sourceYesUse a voltmeter to check the power source for the camera.The output must be 12 VDC ± 1.2 V. Also, make sure that thepower source meets the other specs shown in Section 2.8 .Is the power source OK?No
