Chapter 4 103Use the following procedure as a guide for computer problems.NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, ormodified options can give false errors and invalid system responses.1. Obtain the failing symptoms in as much detail as possible.2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeatingthe same operation.3. Use the following table with the verified symptom to determine which page to go to.Symptoms (Verified) Go ToPower failure. (The power indicator doesnot go on or stay on.)“Power System Check” on page 105.POST does not complete. No beep or errorcodes are indicated.“Power-On Self-Test (POST) ErrorMessage” on page 108“Undetermined Problems” on page 122POST detects an error and displayedmessages on screen.“Error Message List” on page 109Other symptoms (i.e. LCD display problemsor others).“Power-On Self-Test (POST) ErrorMessage” on page 108Symptoms cannot be re-created(intermittent problems).Use the customer-reported symptoms andgo to “Power-On Self-Test (POST) ErrorMessage” on page 108“Intermittent Problems” on page 121“Undetermined Problems” on page 122TroubleshootingChapter 4
